Passenger Service Agents International / Domestic - ORD
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Ensures a safe work environment by following all TAS rules and regulations regarding the work place.
Checks passengers in at ticket counter and gate and hands out boarding passes for outgoing flights.
Checks passenger baggage and places bag tags on them at the ticket counter for appropriate destination.
Coordinates ticket counter activities with those on the ramp regarding baggage handling to assure that all bags get on the outgoing flight.
Handles customer complaints regarding ticketing and baggage handling when problems arise. (i.e. lost baggage, lost/misplaced tickets, canceled flights or delayed flights).
Makes announcements regarding flight activity at gate or over airport's general PA system.
Answers customers' inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may arise.
Maintains the level of service expectations of both the passenger and the airline customer at all times.
Communicates with flight crew on ground and via ground to air radio.
Coordinates with other airport vendors regarding specific flight information (i.e. fueling, catering, etc.)
Is responsible for all flight movement messages in and out.
- Other duties as assigned.
SUPERVISORY RESPONSIBILITIES
None.
Other requirements
- May occasionally be asked to run local errands.
- Security Clearance, (for airport security purposes) pass a 10-year background screening.Estimated Salary: $20 to $28 per hour based on qualifications.
Ensures a safe work environment by following all TAS rules and regulations regarding the work place.
Checks passengers in at ticket counter and gate and hands out boarding passes for outgoing flights.
Checks passenger baggage and places bag tags on them at the ticket counter for appropriate destination.
Coordinates ticket counter activities with those on the ramp regarding baggage handling to assure that all bags get on the outgoing flight.
Handles customer complaints regarding ticketing and baggage handling when problems arise. (i.e. lost baggage, lost/misplaced tickets, canceled flights or delayed flights).
Makes announcements regarding flight activity at gate or over airport's general PA system.
Answers customers' inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may arise.
Maintains the level of service expectations of both the passenger and the airline customer at all times.
Communicates with flight crew on ground and via ground to air radio.
Coordinates with other airport vendors regarding specific flight information (i.e. fueling, catering, etc.)
Is responsible for all flight movement messages in and out.
- Other duties as assigned.
SUPERVISORY RESPONSIBILITIES
None.
Other requirements
- May occasionally be asked to run local errands.
- Security Clearance, (for airport security purposes) pass a 10-year background screening.Estimated Salary: $20 to $28 per hour based on qualifications.
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