Pm manager/ reg op manager (vendor)
Company Name:
TRU Staffing Partners Hot Jobs, Inc Hot Jobs
The Regional Director Project Manager of Client Services will serve as a key leader in successfully managing the PM Team and assigned client relationships through effective project management coordination and execution. Successful candidates must have the team leadership and professional background in the electronic discovery industry to successfully manage multiple projects, work efforts of various resources and client relationships in a fast-paced environment.
Principal Job
Responsibilities:
Responsible for overseeing and participating in the training and development of your Client Services Team
Serves as the primary liaison with key client representatives and owns the service delivery relationship for assigned projects
Drives overall client satisfaction through effective coordination and communication of client deliverables
Works with clients to establish best practices which meet their needs and addresses any prioritization issues that may arise
Prepares project forecasts and work schedules for assigned projects and implements project forecasts and work schedules prepared by the Client Services Director
Ensures client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partner
Manages and reports to clients on project budget and financial status
Provides strategic and tactical guidance to deliver Companys best practice for Client Services as well as cross-functionally within the e-discovery business unit
Consistently delivers proactive communication with clients and when client issues arises addresses those issues or expeditiously escalates to the Client Services Director
Ensures that an update to date record is maintained with regard to the status of all projects being worked on
Provides substantive oversight to client-specific projects on a day-to-day basis
Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality
Instills confidence with the client and serves as a primary public face of Company?s high-quality service delivery offering
Desired Qualifications and Skills:
A minimum of 4 years consulting, litigation support, paralegal or attorney experience in a law firm, corporate legal department or eDiscovery service provider
Proven management and development skills of a team
A solid understanding of eDiscovery and the litigation support industry which is typically a result of at least 4 years of experience in project management positions with law firms, corporate legal departments or eDiscovery service providers
Evidence of emerging leadership and staff development skills which help to motivate staff members and provide professional growth allowing them to assume additional responsibilities
Demonstrated success in the management of multiple simultaneous projects
Oral and written communication skills which provide a strong and confident leadership presence
Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements
A solid understanding of database design and management, data processing activities and legal document review requirements
Demonstrated ability in each of the following areas: ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met
Education & Certifications:
Bachelor's Degree
A graduate degree such as a Juris Doctorate (JD) degree or Masters of Business Administration (MBA) a plusEstimated Salary: $20 to $28 per hour based on qualifications.
TRU Staffing Partners Hot Jobs, Inc Hot Jobs
The Regional Director Project Manager of Client Services will serve as a key leader in successfully managing the PM Team and assigned client relationships through effective project management coordination and execution. Successful candidates must have the team leadership and professional background in the electronic discovery industry to successfully manage multiple projects, work efforts of various resources and client relationships in a fast-paced environment.
Principal Job
Responsibilities:
Responsible for overseeing and participating in the training and development of your Client Services Team
Serves as the primary liaison with key client representatives and owns the service delivery relationship for assigned projects
Drives overall client satisfaction through effective coordination and communication of client deliverables
Works with clients to establish best practices which meet their needs and addresses any prioritization issues that may arise
Prepares project forecasts and work schedules for assigned projects and implements project forecasts and work schedules prepared by the Client Services Director
Ensures client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partner
Manages and reports to clients on project budget and financial status
Provides strategic and tactical guidance to deliver Companys best practice for Client Services as well as cross-functionally within the e-discovery business unit
Consistently delivers proactive communication with clients and when client issues arises addresses those issues or expeditiously escalates to the Client Services Director
Ensures that an update to date record is maintained with regard to the status of all projects being worked on
Provides substantive oversight to client-specific projects on a day-to-day basis
Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality
Instills confidence with the client and serves as a primary public face of Company?s high-quality service delivery offering
Desired Qualifications and Skills:
A minimum of 4 years consulting, litigation support, paralegal or attorney experience in a law firm, corporate legal department or eDiscovery service provider
Proven management and development skills of a team
A solid understanding of eDiscovery and the litigation support industry which is typically a result of at least 4 years of experience in project management positions with law firms, corporate legal departments or eDiscovery service providers
Evidence of emerging leadership and staff development skills which help to motivate staff members and provide professional growth allowing them to assume additional responsibilities
Demonstrated success in the management of multiple simultaneous projects
Oral and written communication skills which provide a strong and confident leadership presence
Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements
A solid understanding of database design and management, data processing activities and legal document review requirements
Demonstrated ability in each of the following areas: ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met
Education & Certifications:
Bachelor's Degree
A graduate degree such as a Juris Doctorate (JD) degree or Masters of Business Administration (MBA) a plusEstimated Salary: $20 to $28 per hour based on qualifications.
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