Customer Success Executive - GES Central
Remote opportunity with preferred location in Memphis TN or Chicago IL Who You'll Work WithCustomer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco's Customer Experience (CX) organization.
We build deep relationships with customer senior leadership, partners, and the extended Cisco account team members in achieving their goals.
With the transformation to software subscription, CX is critical, we are writing a history, and you can contribute to and help shape this ambitious journey we are on.
What You'll DoAs CSEs, we are accountable for successful adoption and value realization for the products, software, and services our customers have purchased.
Best qualified candidates will demonstrate:
Create and orchestrate a holistic customer adoption strategy from solution onboarding to value realization that includes Cisco, partner, and customer stakeholders.
Demonstrated ability to drive post-sales orchestration of Cisco company-wide team and partner resources to provide a unified path to customers' success.
Deep understanding of the Business of IT:
business goals, operational environment, budgeting, regulations, challenges, and operational maturity Experience managing sales and/or delivery motions within enterprise accounts (org structures, stakeholders, and operating models of large, complex accounts) or equivalency working in a matrixed organization.
Align Cisco solutions to appropriate business outcomes and success measures.
Provide customer insights based on a solid understanding of the best methodologies for architecture, implementation, adoption, and migration.
Partner with Sales to ensure alignment of pre-sales and post-sales strategies.
Team Lead of all CX motions.
Outstanding written and verbal communications Ability to analyze and tell stories with data at appropriate stakeholder levels.
May require travel.
Who You AreYou are an executive leader with excellent customer, partner and market orientation in software and subscription services.
You are an industry thought leader who can evangelize Cisco solutions and services.
You have experience in ensuring customers adopt and realize value from subscription software and services.
In addition, as a CSE you are keen on identifying new opportunities to expand your value within a customer.
Strategic thinker and relationship building executive with leadership presence.
Experience leading Customer Experience transformation work or Customer Success programs.
Experience building positive relationships and influencing others.
Success leading and coordinating teams to ensure flawless engagements with clients, partners, and sales teams.
Ability to shift from developing high level strategies to effective execution, influencing at every level, and driving decisions through appropriate collaboration.
Can suggest/explain Cisco technologies and solutions, able to convey sophisticated ideas in a clear, concise manner.
Comfortable working in a highly matrixed and sometimes ambiguous environment.
Expert consultant who advises team members on strategies and standard methodologies.
Motivates, encourages, and continually develops team members while handling conflict effectively and building a culture of trust.
Required Experience 5
years of experience in leading customer-facing organizations.
Proven successful consulting experience with key technical and sales acumen.
Understanding of subscription, software and/or services offers.
Ability to manage influence through persuasion, negotiation, and consensus building.
Strong empathy for customers and a passion for revenue and growth.
Demonstrated desire for continuous learning and improvement.
Enthusiastic and creative leader with the ability to inspire others.
Excellent executive level communication and presentation skills.
Must have experience working with programs, software, and adoption.
If you are looking for hands-on involvement in crafting the future direction of Cisco and Customer Experience, we have a place for you.
Why Cisco#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses.
Some may think we're old (36 years strong) and only about hardware, but we're also a software company.
And a security company.
We even invented an intuitive network that adapts, predicts, learns and protects.
No other company can do what we do - you can't put us in a box! But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.
) Day to day, we focus on the give and take.
We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.
) We take accountability, bold steps, and take difference to heart.
Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don't care.
Tattoos? Show off your ink.
Like polka dots? That's cool.
Pop culture geek? Many of us are.
Passion for technology and world changing? Be you, with us! Recommended Skills Architecture Cisco Coaching And Mentoring Commercial Awareness Communication Consulting Estimated Salary: $20 to $28 per hour based on qualifications.
We build deep relationships with customer senior leadership, partners, and the extended Cisco account team members in achieving their goals.
With the transformation to software subscription, CX is critical, we are writing a history, and you can contribute to and help shape this ambitious journey we are on.
What You'll DoAs CSEs, we are accountable for successful adoption and value realization for the products, software, and services our customers have purchased.
Best qualified candidates will demonstrate:
Create and orchestrate a holistic customer adoption strategy from solution onboarding to value realization that includes Cisco, partner, and customer stakeholders.
Demonstrated ability to drive post-sales orchestration of Cisco company-wide team and partner resources to provide a unified path to customers' success.
Deep understanding of the Business of IT:
business goals, operational environment, budgeting, regulations, challenges, and operational maturity Experience managing sales and/or delivery motions within enterprise accounts (org structures, stakeholders, and operating models of large, complex accounts) or equivalency working in a matrixed organization.
Align Cisco solutions to appropriate business outcomes and success measures.
Provide customer insights based on a solid understanding of the best methodologies for architecture, implementation, adoption, and migration.
Partner with Sales to ensure alignment of pre-sales and post-sales strategies.
Team Lead of all CX motions.
Outstanding written and verbal communications Ability to analyze and tell stories with data at appropriate stakeholder levels.
May require travel.
Who You AreYou are an executive leader with excellent customer, partner and market orientation in software and subscription services.
You are an industry thought leader who can evangelize Cisco solutions and services.
You have experience in ensuring customers adopt and realize value from subscription software and services.
In addition, as a CSE you are keen on identifying new opportunities to expand your value within a customer.
Strategic thinker and relationship building executive with leadership presence.
Experience leading Customer Experience transformation work or Customer Success programs.
Experience building positive relationships and influencing others.
Success leading and coordinating teams to ensure flawless engagements with clients, partners, and sales teams.
Ability to shift from developing high level strategies to effective execution, influencing at every level, and driving decisions through appropriate collaboration.
Can suggest/explain Cisco technologies and solutions, able to convey sophisticated ideas in a clear, concise manner.
Comfortable working in a highly matrixed and sometimes ambiguous environment.
Expert consultant who advises team members on strategies and standard methodologies.
Motivates, encourages, and continually develops team members while handling conflict effectively and building a culture of trust.
Required Experience 5
years of experience in leading customer-facing organizations.
Proven successful consulting experience with key technical and sales acumen.
Understanding of subscription, software and/or services offers.
Ability to manage influence through persuasion, negotiation, and consensus building.
Strong empathy for customers and a passion for revenue and growth.
Demonstrated desire for continuous learning and improvement.
Enthusiastic and creative leader with the ability to inspire others.
Excellent executive level communication and presentation skills.
Must have experience working with programs, software, and adoption.
If you are looking for hands-on involvement in crafting the future direction of Cisco and Customer Experience, we have a place for you.
Why Cisco#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses.
Some may think we're old (36 years strong) and only about hardware, but we're also a software company.
And a security company.
We even invented an intuitive network that adapts, predicts, learns and protects.
No other company can do what we do - you can't put us in a box! But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.
) Day to day, we focus on the give and take.
We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.
) We take accountability, bold steps, and take difference to heart.
Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don't care.
Tattoos? Show off your ink.
Like polka dots? That's cool.
Pop culture geek? Many of us are.
Passion for technology and world changing? Be you, with us! Recommended Skills Architecture Cisco Coaching And Mentoring Commercial Awareness Communication Consulting Estimated Salary: $20 to $28 per hour based on qualifications.
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