Customer Success Specialist - Billing Operations
4.
5 Chicago, IL Chicago, IL Full-time Full-time $55,000 - $60,000 a year $55,000 - $60,000 a year 1 day ago 1 day ago 1 day ago Purpose and passion:
it's a potent combination, when applied in a company that empowers you to be your best, can create true greatness.
At Les Mills, unlocking and amplifying that inner drive to achieve goals - or smash them - is something we're not shy to say we're great at.
We do it for millions of people around the globe each week by delivering life-changing fitness experiences.
And we do it every day for our own team by providing a mandate to thrive, to play to strengths, and to be proud of the part they play in creating a fitter planet.
We're looking for someone to fill a full-time Customer Success Specialist - Billing Operations role who provides excellent customer service for internal and external customers.
They support the success of the overall Billing Operations (BO) function alongside the BO & Accounts Receivable (AR) Lead.
We are looking for someone based out of Chicago to spend time in our office and have flexibility of some work from home time each week.
THE KIND OF THINGS YOU WILL BE INVOLVED IN:
Draft partnership agreements and complete billing setups for all customer types (live, virtual, distributor, LMOD, etc.
) Complete daily support cases efficiently and accurately Follow department monthly processing schedule and all assigned duties, including data cleanup, specialized invoicing, and issuing monthly partner notices Serve as a SME for US billing operations processes, projects & partnership agreements to local and global stakeholders Maintain data integrity to guarantee accurate customer billing (reconciliations, programming audits, billing audits, etc.
) Proactively offer recommendations to improve ways of working and collaborate with teammates to roll out changes Collaborate with legal, CX and finance teams on any ad hoc contractual needs Build and maintain SOPs for the department Ad hoc project management and execution WHAT WE'RE LOOKING FOR IN A CANDIDATE:
You (are):
Energized by building relationships within teams Accountable, confident, and have a proven track record of high performance Enjoy working in an environment of ambiguity Energetic and not afraid to work flexibly to get the job done Remain calm under pressure Self-motivated, flexible, and resilient Not afraid of putting in the groundwork to set up systems and processes Forward-thinking, innovative, and creative Embrace change and excel in fast-paced environments Continuously looking for ways to improve ways of working and your individual skills Other skills:
Excellent presentation skills, both to individuals and groups.
Comfortable working to deadlines and managing a large volume of tasks and communication.
In order to be successful, you will thrive in a fast-paced environment, embrace change, and have an ongoing desire to get your hands dirty.
Ideally you will have had experience within the health and fitness industry, but this is negotiable.
Passion for our purpose to create a fitter planet is not! You must live and breathe our purpose and values of United, Be Brave and Change the World.
We're looking to be wowed by your ability to embrace change and bring others along on the journey.
In return for all you bring to us, we'll give you every chance to exercise your passion, and thrive with a company that's out to change the world.
Job Type:
Full-time Pay:
$55,000.
00 - $60,000.
00 per year
Benefits:
401(k) 401(k) 3% Match 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Happy hour Health insurance Health savings account Internet reimbursement Life insurance On-site gym Paid time off Referral program Vision insurance Volunteer time off Work from home Schedule:
Monday to Friday No weekends Ability to Relocate:
Chicago, IL 60654:
Relocate before starting work (Required) Work Location:
Hybrid remote in Chicago, IL 60654.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Chicago, IL Chicago, IL Full-time Full-time $55,000 - $60,000 a year $55,000 - $60,000 a year 1 day ago 1 day ago 1 day ago Purpose and passion:
it's a potent combination, when applied in a company that empowers you to be your best, can create true greatness.
At Les Mills, unlocking and amplifying that inner drive to achieve goals - or smash them - is something we're not shy to say we're great at.
We do it for millions of people around the globe each week by delivering life-changing fitness experiences.
And we do it every day for our own team by providing a mandate to thrive, to play to strengths, and to be proud of the part they play in creating a fitter planet.
We're looking for someone to fill a full-time Customer Success Specialist - Billing Operations role who provides excellent customer service for internal and external customers.
They support the success of the overall Billing Operations (BO) function alongside the BO & Accounts Receivable (AR) Lead.
We are looking for someone based out of Chicago to spend time in our office and have flexibility of some work from home time each week.
THE KIND OF THINGS YOU WILL BE INVOLVED IN:
Draft partnership agreements and complete billing setups for all customer types (live, virtual, distributor, LMOD, etc.
) Complete daily support cases efficiently and accurately Follow department monthly processing schedule and all assigned duties, including data cleanup, specialized invoicing, and issuing monthly partner notices Serve as a SME for US billing operations processes, projects & partnership agreements to local and global stakeholders Maintain data integrity to guarantee accurate customer billing (reconciliations, programming audits, billing audits, etc.
) Proactively offer recommendations to improve ways of working and collaborate with teammates to roll out changes Collaborate with legal, CX and finance teams on any ad hoc contractual needs Build and maintain SOPs for the department Ad hoc project management and execution WHAT WE'RE LOOKING FOR IN A CANDIDATE:
You (are):
Energized by building relationships within teams Accountable, confident, and have a proven track record of high performance Enjoy working in an environment of ambiguity Energetic and not afraid to work flexibly to get the job done Remain calm under pressure Self-motivated, flexible, and resilient Not afraid of putting in the groundwork to set up systems and processes Forward-thinking, innovative, and creative Embrace change and excel in fast-paced environments Continuously looking for ways to improve ways of working and your individual skills Other skills:
Excellent presentation skills, both to individuals and groups.
Comfortable working to deadlines and managing a large volume of tasks and communication.
In order to be successful, you will thrive in a fast-paced environment, embrace change, and have an ongoing desire to get your hands dirty.
Ideally you will have had experience within the health and fitness industry, but this is negotiable.
Passion for our purpose to create a fitter planet is not! You must live and breathe our purpose and values of United, Be Brave and Change the World.
We're looking to be wowed by your ability to embrace change and bring others along on the journey.
In return for all you bring to us, we'll give you every chance to exercise your passion, and thrive with a company that's out to change the world.
Job Type:
Full-time Pay:
$55,000.
00 - $60,000.
00 per year
Benefits:
401(k) 401(k) 3% Match 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Happy hour Health insurance Health savings account Internet reimbursement Life insurance On-site gym Paid time off Referral program Vision insurance Volunteer time off Work from home Schedule:
Monday to Friday No weekends Ability to Relocate:
Chicago, IL 60654:
Relocate before starting work (Required) Work Location:
Hybrid remote in Chicago, IL 60654.
Estimated Salary: $20 to $28 per hour based on qualifications.
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