Application Support
Job Title:
Application SupportLocation:
RemoteDuration:
12 MonthsPay Range:
$35-$42/hrMust Haves:
Providing support for Payment related issues, MySQL, SplunkDetails:
Frontline Support:
Provide responsive and high-quality technical support to hotels and internal users regarding payment transactions, addressing inquiries, troubleshooting issues, and ensuring timely issue resolution. Issue Diagnosis:
Collaborate with internal application teams to analyze and diagnose payment-related issues, identifying root causes and potential solutions. Issue Resolution:
Work diligently to resolve payment-related issues, applying technical expertise and problem-solving skills to ensure a smooth and efficient resolution. Communication:
Maintain clear and effective communication with hotels and internal teams, keeping stakeholders informed of the status of issues and resolutions. Documentation:
Create and maintain detailed records of support requests, issue resolutions, and troubleshooting procedures, contributing to a knowledge base for future reference. Technical Skills:
Utilize technical skills, including MySQL and Splunk, to analyze and interpret payment data and logs for issue resolution. Escalation:
Escalate complex issues to senior support personnel or development teams as needed, ensuring prompt and effective resolution. Recommended Skills Communication Knowledge Base My Sql Problem Solving Splunk Technical Support Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3q4h0611klcb5l1k3w', 'ExternalApply-j3q4h0611klcb5l1k3w'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
Application SupportLocation:
RemoteDuration:
12 MonthsPay Range:
$35-$42/hrMust Haves:
Providing support for Payment related issues, MySQL, SplunkDetails:
Frontline Support:
Provide responsive and high-quality technical support to hotels and internal users regarding payment transactions, addressing inquiries, troubleshooting issues, and ensuring timely issue resolution. Issue Diagnosis:
Collaborate with internal application teams to analyze and diagnose payment-related issues, identifying root causes and potential solutions. Issue Resolution:
Work diligently to resolve payment-related issues, applying technical expertise and problem-solving skills to ensure a smooth and efficient resolution. Communication:
Maintain clear and effective communication with hotels and internal teams, keeping stakeholders informed of the status of issues and resolutions. Documentation:
Create and maintain detailed records of support requests, issue resolutions, and troubleshooting procedures, contributing to a knowledge base for future reference. Technical Skills:
Utilize technical skills, including MySQL and Splunk, to analyze and interpret payment data and logs for issue resolution. Escalation:
Escalate complex issues to senior support personnel or development teams as needed, ensuring prompt and effective resolution. Recommended Skills Communication Knowledge Base My Sql Problem Solving Splunk Technical Support Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3q4h0611klcb5l1k3w', 'ExternalApply-j3q4h0611klcb5l1k3w'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
n
n
n Estimated Salary: $20 to $28 per hour based on qualifications.
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