Customer Service Representative
3.
2 Chicago, IL Chicago, IL Full-time Full-time $24.
12 - $36.
18 an hour $24.
12 - $36.
18 an hour 7 days ago 7 days ago 7 days ago Job Description Superior Graphite 550 W Van Buren, Suite 300 Chicago, IL 60607 Position Title:
Customer Service Representative Business Title:
Customer Service Representative Site:
99 Corporate Office Cost Center:
220 Customer Service Location:
IL Chicago 1 Principal Duties and
Responsibilities:
Communicates with customers to build and maintain strong, long-lasting relationships to maximize customer loyalty and satisfaction.
Seeks to understand customers' needs and identifying sales opportunities.
Processes and manages orders to customer requirements for ship date/method, price, order fill payment terms, packaging, and labeling requirements.
Producing documents required by customers including NAFTA certificates, SDS documents.
Invoicing of orders upon shipment and presents to the customer in the required format.
Ensures the customer order instructions are up to date, accurate and adhered to.
Maintains contacts and sales part cross reference on the customer record.
Communicates and documents sales or service opportunities and customer concerns or suggestions internally.
Responds to customer's inquiries or complaints regarding the organization's products or services.
Contacts assigned customers for maintaining the ERP sales forecasting while ensuring high levels of data quality, accuracy, and process consistency in a timely manner.
Determines best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies and coordinating problem resolution with appropriate departments.
Keeps up knowledge of the organization's products, services, procedures, practices, and policies.
Attends meetings with customers in person and on web platforms.
Other duties as assigned.
Education/Experience - Knowledge, Skills & Abilities:
High school diploma or GED required.
3
years working experience in customer service and/or account management.
Excellent verbal and written communications skills Advanced ERP system and MS Office skills Bilingual in Spanish preferred Physical
Qualifications:
Vision:
Normal Required Hearing:
Normal Required Reaching/Stretching:
Normal Required Standing/Walking/Mobility:
Normal Required Climbing/Stooping/Kneeling:
Normal Required Lifting/Pulling/Pushing:
Normal Required Fingering/Grasping/Feeling:
Normal Required Capable of lifting 25 lbs on a periodic basis Work Environment:
Normal, professional office environment Noise:
Quantity of business machines and devices Travel Requirements:
Less than 10% Travel Destination:
Domestic/International E/O/E AA Employer M/F V/D Job Type:
Full-time Pay:
$24.
12 - $36.
18 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Referral program Vision insurance Work from home Experience level:
3 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Hybrid work Office People with a criminal record are encouraged to apply Work Location:
Hybrid remote in Chicago, IL 60607 Education/Experience - Knowledge, Skills & Abilities:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
2 Chicago, IL Chicago, IL Full-time Full-time $24.
12 - $36.
18 an hour $24.
12 - $36.
18 an hour 7 days ago 7 days ago 7 days ago Job Description Superior Graphite 550 W Van Buren, Suite 300 Chicago, IL 60607 Position Title:
Customer Service Representative Business Title:
Customer Service Representative Site:
99 Corporate Office Cost Center:
220 Customer Service Location:
IL Chicago 1 Principal Duties and
Responsibilities:
Communicates with customers to build and maintain strong, long-lasting relationships to maximize customer loyalty and satisfaction.
Seeks to understand customers' needs and identifying sales opportunities.
Processes and manages orders to customer requirements for ship date/method, price, order fill payment terms, packaging, and labeling requirements.
Producing documents required by customers including NAFTA certificates, SDS documents.
Invoicing of orders upon shipment and presents to the customer in the required format.
Ensures the customer order instructions are up to date, accurate and adhered to.
Maintains contacts and sales part cross reference on the customer record.
Communicates and documents sales or service opportunities and customer concerns or suggestions internally.
Responds to customer's inquiries or complaints regarding the organization's products or services.
Contacts assigned customers for maintaining the ERP sales forecasting while ensuring high levels of data quality, accuracy, and process consistency in a timely manner.
Determines best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies and coordinating problem resolution with appropriate departments.
Keeps up knowledge of the organization's products, services, procedures, practices, and policies.
Attends meetings with customers in person and on web platforms.
Other duties as assigned.
Education/Experience - Knowledge, Skills & Abilities:
High school diploma or GED required.
3
years working experience in customer service and/or account management.
Excellent verbal and written communications skills Advanced ERP system and MS Office skills Bilingual in Spanish preferred Physical
Qualifications:
Vision:
Normal Required Hearing:
Normal Required Reaching/Stretching:
Normal Required Standing/Walking/Mobility:
Normal Required Climbing/Stooping/Kneeling:
Normal Required Lifting/Pulling/Pushing:
Normal Required Fingering/Grasping/Feeling:
Normal Required Capable of lifting 25 lbs on a periodic basis Work Environment:
Normal, professional office environment Noise:
Quantity of business machines and devices Travel Requirements:
Less than 10% Travel Destination:
Domestic/International E/O/E AA Employer M/F V/D Job Type:
Full-time Pay:
$24.
12 - $36.
18 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Referral program Vision insurance Work from home Experience level:
3 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Hybrid work Office People with a criminal record are encouraged to apply Work Location:
Hybrid remote in Chicago, IL 60607 Education/Experience - Knowledge, Skills & Abilities:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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