Sr Information Technology Client Manager at Public Consulting Group in Remote
Our commitment to our clients flows from our commitment to our staff. We focus our business endeavors on the public sector because we value the missions and constituents that government agencies serve. Core to our business is the fundamental tenet that a diverse workforce instills a deeper appreciation of our clients' challenges. At PCG, diversity is valued and inclusion is an expectation. We want our teams to reflect the communities we serve and are committed to hiring, retaining, and promoting a diverse staff. This ensures a variety of viewpoints are included in our project work, enhancing not only the culture in our offices around the world, but also improving the level of service we provide to our clients. Responsibilities Client Management Manages customer relationship through service delivery and contractual compliance Manages adherence and performance to the customer contract Manages IT resource requirements to ensure appropriate balance between tactical and strategic demands Manages the release of customer facing changes in coordination with the customer Project Management Adheres to Project Management Institute project management practices and methodologies Identifies and schedules project deliverables, milestones, and required tasks Updates portfolio-level project status summaries weekly for IT and business managers and external customers Communicates project issues, including timing, budget, resources, scope and more, to IT and business management, project sponsor, and external customers Provides leadership and motivation to project team members throughout the project life cycle Provides leadership in planning and managing systems operations in support of customer's business Establishes systems performance objectives and ensure service level objectives are met Leadership Works with IT peers, PMO and business leaders to develop and implement corporate IT vision and strategy to support business objectives Manages strategic relationships with key IT product and service vendors Performs all duties in accordance with safety, security and compliance rules, regulations, and best practices Promotes innovations and drives automations, continuous improvements including recommendations for customer business optimization or improvement Improves productivity by understanding customer needs and develop infrastructure products/services Interface with vendors for product information, maintenance, billing, contract issues, and the timely resolution of escalated problems. Align and respond to the business objects/requirements Continually seeks opportunities to increase customer satisfaction and strengthen customer relationships be interacting proactively and effectively at all levels of the organization Leverages people, process, and technology improvements to optimize customer experience Stays current of emerging technologies and trends in best practices to make informed recommendations for new tools, technologies, and services Qualifications Education/
Experience:
PMP certification Experience with eligibility verification systems for government assistance programs (Required) Bachelor's Degree (Required) Able to work with a diverse range of people Required Skills:
Ability to analyze project needs and determine resources needed to meet objectives Conceptual knowledge of information technologies and methodologies Strong project management skills, which includes experience in organizing, planning, and executing small- to medium-scale projects involving internal personnel, contractors, and vendors from vision through implementation Ability to work with functional groups and different level of employees to effectively and professionally achieve results Strong follow-up skills:
ability to organize applicable department timelines and follow up with internal and external customer needs Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively Strong organizational skills:
ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment Strong track record of building and maintaining solid relationships with internal and external customers and vendors Self-motivated; able to work independently to complete tasks and respond to department requests and to collaborate with others to utilize their resources and knowledge to identify quality solutions #LI-BC1
Salary Range:
$100K -- $150K
Minimum Qualification
Technology ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
Experience:
PMP certification Experience with eligibility verification systems for government assistance programs (Required) Bachelor's Degree (Required) Able to work with a diverse range of people Required Skills:
Ability to analyze project needs and determine resources needed to meet objectives Conceptual knowledge of information technologies and methodologies Strong project management skills, which includes experience in organizing, planning, and executing small- to medium-scale projects involving internal personnel, contractors, and vendors from vision through implementation Ability to work with functional groups and different level of employees to effectively and professionally achieve results Strong follow-up skills:
ability to organize applicable department timelines and follow up with internal and external customer needs Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively Strong organizational skills:
ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment Strong track record of building and maintaining solid relationships with internal and external customers and vendors Self-motivated; able to work independently to complete tasks and respond to department requests and to collaborate with others to utilize their resources and knowledge to identify quality solutions #LI-BC1
Salary Range:
$100K -- $150K
Minimum Qualification
Technology ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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