ServiceNow Developer at Alliant Credit Union in Chicago, IL
What will your day look like? You will be responsible for core system configuration and development, gathering and documenting user and process requirements, functional requirements, and developing technical requirements. The incumbent is responsible for developing workflow customizations, and supporting the Service transformation teams. The Service Now Developer understands Service Now functionality and how all ITIL processes can be implemented in Service Now. This includes, but is not limited to Incident Management, Change Management, Problem, CMDB Management, Service Catalog, and Problem Management modules. General direction is provided by the Manager, Application Reliability Engineering. Responsibilities Do you see yourself doing this? Service Now System Development Customize Service Now applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow Collaborate effectively with other Service Now administrators to develop solutions and handle general updates and configuration changes/requests Conduct detailed analysis of system interactions to determine technical solutions and resolves problems which are cost effective and consistent with user needs, system capacities and capabilities Ensure the latest release of Service Now application is implemented in a timely manner with minimal or no disruption to IT operations Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible Ensure tool configuration consistency across development, stage, testing, sandbox, and production environments Project Management Gather and document user and process requirements, functional requirements, and develop technical requirements Develop workflow customizations, and support the Service transformation teams Identify problems related to primary financial software and determine corrective action Maintenance Work with Service Desk and/or Application Support Specialists to troubleshoot complex problems and user issues Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools Training Train Service Desk and users on operational procedures and processes developed by the Service Now Software Engineer. Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives. Qualifications What makes you a great fit? You'll be a great fit if in addition to the completion of a Bachelor's degree in Computer Science or a related field, required, and you have:
2
years' experience in at least 2 of the following development using Java/J2EE, HTML, C#/C++/C, Perl, Python, JavaScript/AJAX, or VB/.NET 2
years' experience of hands-on in configuring Service Now 2
years' in agile delivery methodologies 2
years' experience with client/server and applications system architectures and migration ITIL or Service Now certification Experience in loading the data into ServiceNow using import sets Experience in Integrating External Web services and SOAP based Web services, API and emails Excellent written and verbal communication skills Excellent analytical skills Excellent project management and time-management skills Strong problem-solving skills Ability to present technical information in a way that non-technical management and staff will understand Focus on quality and attention to detail When you're happy, we're happy! As a thank you for joining our team, you'll benefit from:
Competitive medical, dental, and free vision benefits Competitive compensation plan Contributions towards gym memberships Generous PTO and banking holidays off
Salary Range:
$80K -- $100K
Minimum Qualification
Software DevelopmentEstimated Salary: $20 to $28 per hour based on qualifications.
2
years' experience in at least 2 of the following development using Java/J2EE, HTML, C#/C++/C, Perl, Python, JavaScript/AJAX, or VB/.NET 2
years' experience of hands-on in configuring Service Now 2
years' in agile delivery methodologies 2
years' experience with client/server and applications system architectures and migration ITIL or Service Now certification Experience in loading the data into ServiceNow using import sets Experience in Integrating External Web services and SOAP based Web services, API and emails Excellent written and verbal communication skills Excellent analytical skills Excellent project management and time-management skills Strong problem-solving skills Ability to present technical information in a way that non-technical management and staff will understand Focus on quality and attention to detail When you're happy, we're happy! As a thank you for joining our team, you'll benefit from:
Competitive medical, dental, and free vision benefits Competitive compensation plan Contributions towards gym memberships Generous PTO and banking holidays off
Salary Range:
$80K -- $100K
Minimum Qualification
Software DevelopmentEstimated Salary: $20 to $28 per hour based on qualifications.
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