IT DevOps - Business Applications
Provide solid technical understanding of application-level integration and how they work over different topologies such as on-prem versus cloud. Work with key IT and business partners for current capabilities, new implementations, and upgrades. Ensure that new applications and platforms are operations ready by playing a crucial role in the end-to-end process. Work with solution architects to define operational requirements to identify and address any inter-application dependencies, interfaces, and operational constraints. Participate in incident and problem management activities by providing subject matter expertise, identifying, and troubleshooting issues and problems and ensuring timely resolution. expertise, Essential Functions Provide solid knowledge of technical and middleware architecture and serve as Subject Matter Expert (SME) to business, operations, and technology teams for responsible domains. Provide technical and functional guidance in multiple USCC and third-party applications and platforms at the design and data level. Assume end to end technical operational ownership of applications and platforms and partner with internal and external groups to ensure smooth operations. Participate in RFP process for new initiatives and ensure that SOWs and SLAs meet operational requirements. Identify, troubleshoot, and drive the resolution of application issues and defects following established processes. Responsible for operational budget for projects and new initiatives within assigned domain. Partner with external vendors and service providers for production support availability and issue resolution. Perform on-call responsibilities and provide off hours support as needed. Partner with the Release Management to ensure operational readiness including defining needs to ensure success and reviewing and validating test plans. Identify and communicate risks associated with component or application implementation and product rollout. Assess potential operational outcomes for new products and features using structured and results driven approach while maintaining speed and agility. Perform research and analysis for various initiatives drawing actionable conclusions focusing on customer experience. Collaborate effectively as a team player, facilitating positive energy and engagement and maintain merits of Dynamic Organization philosophy. Required Experience Bachelor's degree required or equivalent combination of education and experience or specialized training 3
years of relevant work experience required Word, Excel, PowerPoint, Outlook, MS Project Programming languages:
SQL Plus Knowledge of API:
Web Services, REST API, SOAP, WSDL Knowledge of Integration Technologies such as Service Oriented Architecture (SOA), ESB Knowledge of BI Tools:
Cognos Deep understanding of Telecommunications Industry
Salary Range:
$80K -- $100K
Minimum Qualification
DevOps & Site ReliabilityEstimated Salary: $20 to $28 per hour based on qualifications.
years of relevant work experience required Word, Excel, PowerPoint, Outlook, MS Project Programming languages:
SQL Plus Knowledge of API:
Web Services, REST API, SOAP, WSDL Knowledge of Integration Technologies such as Service Oriented Architecture (SOA), ESB Knowledge of BI Tools:
Cognos Deep understanding of Telecommunications Industry
Salary Range:
$80K -- $100K
Minimum Qualification
DevOps & Site ReliabilityEstimated Salary: $20 to $28 per hour based on qualifications.
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