Systems Analyst II
We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.To learn more about CIBC, please visit CIBC.comJob Description Job Overview:
This position is responsible for support and maintenance of FIS vended applications and interfaces from both a technical and business perspective. The Systems Analyst works with the business toward understanding their use of applications and technologies. He/she plays an integral role in working with the vendor on the installation, configuration, system integration testing and evaluation of new, enhanced and upgraded technologies producing deliverables related to specific projects. He/She provides the day-to-day support of applications and interfaces through troubleshooting issues and working with the vendors on quick resolution. He/she partners with the vendor to ensure quality services and solutions meeting defined SLAs. Other responsibilities include creating metrics to identify trends, assist Compliance and Security to ensure systems are functioning in accordance with applicable laws and regulations, etc.
Responsibilities:
Perform administration and configuration of systems; such as core banking software (FIS IBS), deposit origination systems, payment systems (ACH, Card POD), fraud systems, dispute automation systems, digital banking systems, etc. Create change requests and apply approved change requests to system functionality and configuration. Works with application development on APIs and required interfaces.Partners with vendor(s), business liaisons and others to understand both business and system requirements. Modify, enhance and/or create solutions to meet business requirements. Review, plan, test and implement system upgrades and enhancements. Review system patches and updates by vendor to ensure minimal system impact. Participates on project teams producing quality and timely deliverables. Perform unit testing of solutions prior to moving to production. Builds and leverages metrics, incident reports, availability reporting and trends to decrease overall system downtime and improve systems operations. Produces reports to monitor enhancements, upgrades and patches to the environment.Builds and/or maintains system, end user, support and training documentation, procedures and guidelines for the LOBs, Application Support team, Service Desk and others. Other duties as assigned and support of other applications.
Qualifications:
3-5 years technical experience Bachelor's degreeTechnical support experience with retail and commercial banking applications. FIS application knowledge a plusExcellent communication skills interacting with all levels of the businessProven skills in working on key project implementations. Project management skills a plusStrong organizational skills and ability to multi-task is requiredRisk & Compliance:
Our CIBC risk culture is based on employees striving to exceed the expectations of ourselves and our leadership's identification and mitigation of risks in their daily responsibilities, not just in quarterly or annual monitoring/assessments. We all are accountable for managing risk.As an employee of CIBC the incumbent must conduct themselves (and foster an environment for others) in a manner consistent with our strong risk culture. This includes:
Following all aspects of the CIBC Code of Conduct, as well as all applicable CIBC policies, frameworks, guidelines, processes and controlsAt all times acting in accordance with our Purpose and shared values, to achieve our Bank's strategic goalsUnderstanding and following the qualitative and quantitative components of our Risk Appetite StatementsCompleting all annual Corporate Mandatory Training and Testing modules, as well as any additional business-specific modules, as required and employing the learnings in daily activities and undertakingsEscalating matters through one of the appropriate channels identified in the CIBC Code of Conduct (i.e., HR, management, Ethics Hotline, Whistleblower, etc.) upon observing activities that may be inconsistent with CIBC's policies, frameworks, guidelines, processes and controlsSpeaking up if witnessing behaviors that drive poor or unfair outcomes for clients, team members or other stakeholdersEscalating matters that can result in adverse market practices and outcomes, thereby negatively impacting CIBC's reputation as a leading financial institutionWhat you need to knowCIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.comYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permitCIBC is committed to doing our part to protect our team, our clients and our communities. We want to ensure we have a safe and healthy workplace, and we want to do our part to get through this pandemic. In keeping with this commitment, and as a condition of employment, CIBC requires all successful candidates to be fully vaccinated against COVID-19 as of their start date, or provide written proof of a medical exemption, or other substantiated accommodation request under applicable human rights legislation.Job LocationIL-70 W Madison St, 8th FlEmployment TypeRegularWeekly Hours40Skills
Salary Range:
$80K -- $100K
Minimum Qualification
System & Network Administration, Business Intelligence & AnalyticsEstimated Salary: $20 to $28 per hour based on qualifications.
This position is responsible for support and maintenance of FIS vended applications and interfaces from both a technical and business perspective. The Systems Analyst works with the business toward understanding their use of applications and technologies. He/she plays an integral role in working with the vendor on the installation, configuration, system integration testing and evaluation of new, enhanced and upgraded technologies producing deliverables related to specific projects. He/She provides the day-to-day support of applications and interfaces through troubleshooting issues and working with the vendors on quick resolution. He/she partners with the vendor to ensure quality services and solutions meeting defined SLAs. Other responsibilities include creating metrics to identify trends, assist Compliance and Security to ensure systems are functioning in accordance with applicable laws and regulations, etc.
Responsibilities:
Perform administration and configuration of systems; such as core banking software (FIS IBS), deposit origination systems, payment systems (ACH, Card POD), fraud systems, dispute automation systems, digital banking systems, etc. Create change requests and apply approved change requests to system functionality and configuration. Works with application development on APIs and required interfaces.Partners with vendor(s), business liaisons and others to understand both business and system requirements. Modify, enhance and/or create solutions to meet business requirements. Review, plan, test and implement system upgrades and enhancements. Review system patches and updates by vendor to ensure minimal system impact. Participates on project teams producing quality and timely deliverables. Perform unit testing of solutions prior to moving to production. Builds and leverages metrics, incident reports, availability reporting and trends to decrease overall system downtime and improve systems operations. Produces reports to monitor enhancements, upgrades and patches to the environment.Builds and/or maintains system, end user, support and training documentation, procedures and guidelines for the LOBs, Application Support team, Service Desk and others. Other duties as assigned and support of other applications.
Qualifications:
3-5 years technical experience Bachelor's degreeTechnical support experience with retail and commercial banking applications. FIS application knowledge a plusExcellent communication skills interacting with all levels of the businessProven skills in working on key project implementations. Project management skills a plusStrong organizational skills and ability to multi-task is requiredRisk & Compliance:
Our CIBC risk culture is based on employees striving to exceed the expectations of ourselves and our leadership's identification and mitigation of risks in their daily responsibilities, not just in quarterly or annual monitoring/assessments. We all are accountable for managing risk.As an employee of CIBC the incumbent must conduct themselves (and foster an environment for others) in a manner consistent with our strong risk culture. This includes:
Following all aspects of the CIBC Code of Conduct, as well as all applicable CIBC policies, frameworks, guidelines, processes and controlsAt all times acting in accordance with our Purpose and shared values, to achieve our Bank's strategic goalsUnderstanding and following the qualitative and quantitative components of our Risk Appetite StatementsCompleting all annual Corporate Mandatory Training and Testing modules, as well as any additional business-specific modules, as required and employing the learnings in daily activities and undertakingsEscalating matters through one of the appropriate channels identified in the CIBC Code of Conduct (i.e., HR, management, Ethics Hotline, Whistleblower, etc.) upon observing activities that may be inconsistent with CIBC's policies, frameworks, guidelines, processes and controlsSpeaking up if witnessing behaviors that drive poor or unfair outcomes for clients, team members or other stakeholdersEscalating matters that can result in adverse market practices and outcomes, thereby negatively impacting CIBC's reputation as a leading financial institutionWhat you need to knowCIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.comYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permitCIBC is committed to doing our part to protect our team, our clients and our communities. We want to ensure we have a safe and healthy workplace, and we want to do our part to get through this pandemic. In keeping with this commitment, and as a condition of employment, CIBC requires all successful candidates to be fully vaccinated against COVID-19 as of their start date, or provide written proof of a medical exemption, or other substantiated accommodation request under applicable human rights legislation.Job LocationIL-70 W Madison St, 8th FlEmployment TypeRegularWeekly Hours40Skills
Salary Range:
$80K -- $100K
Minimum Qualification
System & Network Administration, Business Intelligence & AnalyticsEstimated Salary: $20 to $28 per hour based on qualifications.
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