Field Operations Specialist
The Role As part of the North America (NA) Business Support Team, this role will provide daily operational support to regional and local leadership, field office colleagues, and learning and development team members in all aspects of technology and process implementation and adoption. This is a fully remote position. Note:
Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. Principal Duties/Responsibilities Collaborate and partner with the entire NA Business Support Team to provide issue identification and escalation for resolution. Support and drive implementation and adoption of projects and initiatives within assigned region and markets. Work closely with Regional Operating Officers, Primary Directors of Operation, Directors of Operations and team leaders within assigned market to support ongoing operations as well as projects and initiatives. Attend regularly scheduled Operations meetings within assigned region and contribute information relevant to data integrity, operational support and other projects underway. Assist in onboarding new hires and provide initial introduction to tools and processes in advance of NHL. Provide data and feedback to local and regional management to drive adoption of systems and processes. Drive data integrity within assigned region. Work with leadership team to identify and resolve training needs within the region. Partner with L&D to participate in and provide feedback on training. Provide support and guidance to Business Champions. Perform system troubleshooting and liaise between Retail Office and IT Support as needed. The Requirements Experience Technical insurance industry knowledge, minimum 5 years of experience Training or information systems related to client service and broking Knowledge of agency management systems Experience of large and complex projects and track record of implementation support Knowledge of process mapping, automation and technologies Experience and knowledge of working in a global services organisation Ability to influence stakeholders and communicate well at all levels, delivery to suit audience Ability to structure, analyse and present ideas and data, as well as resolve problems Skills and Attributes Strong communication skills written, verbal, and presentation Software and hardware technology and systems, including knowledge of Microsoft Office applications Aptitude to assess, suggest, and apply business processes and technology effectively Process, operations management and organisation design orientated, an organiser with strong planning ability and attention to detail A strong personal desire to achieve excellence Personal drive to achieve significant change in relatively short periods of time Excellent stakeholder management WTW may be subject to mandatory employment-related COVID-19 vaccination requirements. Therefore, to the extent any such mandates apply, you may be required to certify and provide documentation of full vaccination against COVID-19 if you are hired in the U.S. If you accept an offer from WTW and are subject to a mandate but are unable or unwilling to be vaccinated because of medical reasons or sincerely-held religious beliefs, you may request a medical or religious accommodation. If you require an accommodation, the Company will evaluate your request and work with you to identify reasonable alternatives to vaccination, if available.
Salary Range:
$80K -- $100K
Minimum Qualification
Technical SupportEstimated Salary: $20 to $28 per hour based on qualifications.
Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. Principal Duties/Responsibilities Collaborate and partner with the entire NA Business Support Team to provide issue identification and escalation for resolution. Support and drive implementation and adoption of projects and initiatives within assigned region and markets. Work closely with Regional Operating Officers, Primary Directors of Operation, Directors of Operations and team leaders within assigned market to support ongoing operations as well as projects and initiatives. Attend regularly scheduled Operations meetings within assigned region and contribute information relevant to data integrity, operational support and other projects underway. Assist in onboarding new hires and provide initial introduction to tools and processes in advance of NHL. Provide data and feedback to local and regional management to drive adoption of systems and processes. Drive data integrity within assigned region. Work with leadership team to identify and resolve training needs within the region. Partner with L&D to participate in and provide feedback on training. Provide support and guidance to Business Champions. Perform system troubleshooting and liaise between Retail Office and IT Support as needed. The Requirements Experience Technical insurance industry knowledge, minimum 5 years of experience Training or information systems related to client service and broking Knowledge of agency management systems Experience of large and complex projects and track record of implementation support Knowledge of process mapping, automation and technologies Experience and knowledge of working in a global services organisation Ability to influence stakeholders and communicate well at all levels, delivery to suit audience Ability to structure, analyse and present ideas and data, as well as resolve problems Skills and Attributes Strong communication skills written, verbal, and presentation Software and hardware technology and systems, including knowledge of Microsoft Office applications Aptitude to assess, suggest, and apply business processes and technology effectively Process, operations management and organisation design orientated, an organiser with strong planning ability and attention to detail A strong personal desire to achieve excellence Personal drive to achieve significant change in relatively short periods of time Excellent stakeholder management WTW may be subject to mandatory employment-related COVID-19 vaccination requirements. Therefore, to the extent any such mandates apply, you may be required to certify and provide documentation of full vaccination against COVID-19 if you are hired in the U.S. If you accept an offer from WTW and are subject to a mandate but are unable or unwilling to be vaccinated because of medical reasons or sincerely-held religious beliefs, you may request a medical or religious accommodation. If you require an accommodation, the Company will evaluate your request and work with you to identify reasonable alternatives to vaccination, if available.
Salary Range:
$80K -- $100K
Minimum Qualification
Technical SupportEstimated Salary: $20 to $28 per hour based on qualifications.
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