ServiceNow Administrator
What We're Looking For The ServiceNow Administrator will be required to work in a team environment with other ServiceNow team members as well as other IT staff and business users.
As a ServiceNow System Administrator you will be responsible for the configuration, maintenance, monitoring, and support of solutions within the ServiceNow environment.
The Administrator ensures our access controls and deployment pipelines are functional and adhered to.
They confirm the availability and performance of the platform and will own the feature releases.
The Administrator maintains a thorough knowledge of the ServiceNow Platform including available modules and future product features.
The Administrator provides feedback to the ServiceNow Development team on UX and feature enhancements and assists in triage for ServiceNow incidents/requests inbound to Development teams.
Responsibilities include:
1.
Administer and maintain the ServiceNow platform, including configuring, customizing, and administering various ServiceNow components, ensuring their effective implementation, alignment with business needs, and optimal utilization within the organization.
2.
Implement and oversee user provisioning and access management processes in ServiceNow, including the creation, management, and revocation of user accounts, roles, and permissions, ensuring adherence to security policies and the principle of least privilege.
3.
Manage ServiceNow instances and environments, including handling instance upgrades, patches, and maintenance activities to ensure optimal performance, stability, and security.
4.
Ensure high availability and optimal performance of the ServiceNow platform by implementing robust monitoring and troubleshooting techniques to proactively identify, investigate, and resolve issues, and identify opportunities for continuous improvement, including developing and implementing enhancements to increase efficiency, reliability, and user satisfaction.
5.
Manage integrations with other systems, such as HR, finance, and IT.
Utilize MID servers, web services, email, and other relevant technology to integrate tools with the ServiceNow platform.
6.
Develop and execute test plans to ensure system functionality, reliability, and performance.
7.
Stay current with ServiceNow releases and new features and assess the impact of changes on the system and its users.
8.
Maintain system documentation, including process flows, standard operating procedures, and technical specifications.
9.
Collaborate with stakeholders to identify business requirements, create technical specifications, and develop solutions to meet those needs.
10.
Provide ongoing support to users and stakeholders on the ServiceNow platform.
11.
Other duties as assigned.
What Youll Do:
Develops moderately complex new applications based on the project requirements document and an understanding of client needs.
May lead small projects of limited scope and complexity.
Designs user interfaces for web-based applications based on an understanding of data use and client need.
Provides user support and solves moderately complex technical problems with legacy applications or systems.
Meets with business and technology staff to understand and document system requirements.
Thoroughly documents and tests all work produced.
Develops programming specifications, logic flow charts and process diagrams.
Codes, tests, debugs and refines programs on multiple applications at a moderate difficulty level.
May review work performed by junior staff.
Continually evaluates work processes and contributes to technology, methodology and process standards.
Performs other duties as assigned.
What Youll Need:
Bachelor's degree in Computer Science, Information Technology, or other related degree
2 years related experience
In lieu of education, 6 years related experience What We Prefer:
Certified ServiceNow Administrator
Fundamental understanding of ServiceNow platform capabilities:
Experience implementing best-practices and procedures
Working knowledge of ServiceNow components such as Change Management, Service Catalog, Problem Management, Incident Management, CMDB, Asset Management, Knowledge Management, etc.
Ability to provide ServiceNow customization and configuration including but not limited to:
scripting, workflow administration, report setup, module customization, data imports and third-party software integration.
Manage instance security and assist with investigating incidents etc.
Ability to plan and execute upgrades and patches
Ability to manage update sets and import sets
Deep understanding of application scoping
Strong interpersonal and communication skills
Ability to work independently and multi-task effectively
Outstanding analytical, problem-solving, and communication skills with a strong attention to detail
Demonstrate initiative, exercise good judgment, and have the ability to achieve results individually and as part of a team.
Have participated in full cycle implementations of ServiceNow and experience with Release Tokyo or higher
Active in the ServiceNow community, including having attended Knowledge events, user group meetings, and participating on discussions in the ServiceNow online forums
Certified ServiceNow Developer
ITIL Foundations knowledge or certification Additional Information Click here for benefits information:
HNTB Total RewardsClick here to learn more about EOE including disability and vetVisa sponsorship is not available for this position.
#RN.
Locations:
Chicago, IL, Downers Grove, IL.
_NOTICE TO THIRD-PARTY AGENCIES:
__HNTB does not accept unsolicited resumes from recruiters or agencies.
Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of HNTB.
HNTB will have the right to hire that applicant at its discretion and without any fee owed to the submitting staffing/employment agency, person or entity.
Staffing/employment agencies who have fee agreements with HNTB must submit applicants to the designated HNTB recruiter to be eligible for placement fees.
_ Job Type:
Regular Full/Part Time:
Full time Job Category:
Technical Group ReqID:
R-15803 Recommended Skills Access Controls Administration Analytical Asset Management Attention To Detail Business Process Improvement Estimated Salary: $20 to $28 per hour based on qualifications.
As a ServiceNow System Administrator you will be responsible for the configuration, maintenance, monitoring, and support of solutions within the ServiceNow environment.
The Administrator ensures our access controls and deployment pipelines are functional and adhered to.
They confirm the availability and performance of the platform and will own the feature releases.
The Administrator maintains a thorough knowledge of the ServiceNow Platform including available modules and future product features.
The Administrator provides feedback to the ServiceNow Development team on UX and feature enhancements and assists in triage for ServiceNow incidents/requests inbound to Development teams.
Responsibilities include:
1.
Administer and maintain the ServiceNow platform, including configuring, customizing, and administering various ServiceNow components, ensuring their effective implementation, alignment with business needs, and optimal utilization within the organization.
2.
Implement and oversee user provisioning and access management processes in ServiceNow, including the creation, management, and revocation of user accounts, roles, and permissions, ensuring adherence to security policies and the principle of least privilege.
3.
Manage ServiceNow instances and environments, including handling instance upgrades, patches, and maintenance activities to ensure optimal performance, stability, and security.
4.
Ensure high availability and optimal performance of the ServiceNow platform by implementing robust monitoring and troubleshooting techniques to proactively identify, investigate, and resolve issues, and identify opportunities for continuous improvement, including developing and implementing enhancements to increase efficiency, reliability, and user satisfaction.
5.
Manage integrations with other systems, such as HR, finance, and IT.
Utilize MID servers, web services, email, and other relevant technology to integrate tools with the ServiceNow platform.
6.
Develop and execute test plans to ensure system functionality, reliability, and performance.
7.
Stay current with ServiceNow releases and new features and assess the impact of changes on the system and its users.
8.
Maintain system documentation, including process flows, standard operating procedures, and technical specifications.
9.
Collaborate with stakeholders to identify business requirements, create technical specifications, and develop solutions to meet those needs.
10.
Provide ongoing support to users and stakeholders on the ServiceNow platform.
11.
Other duties as assigned.
What Youll Do:
Develops moderately complex new applications based on the project requirements document and an understanding of client needs.
May lead small projects of limited scope and complexity.
Designs user interfaces for web-based applications based on an understanding of data use and client need.
Provides user support and solves moderately complex technical problems with legacy applications or systems.
Meets with business and technology staff to understand and document system requirements.
Thoroughly documents and tests all work produced.
Develops programming specifications, logic flow charts and process diagrams.
Codes, tests, debugs and refines programs on multiple applications at a moderate difficulty level.
May review work performed by junior staff.
Continually evaluates work processes and contributes to technology, methodology and process standards.
Performs other duties as assigned.
What Youll Need:
Bachelor's degree in Computer Science, Information Technology, or other related degree
2 years related experience
In lieu of education, 6 years related experience What We Prefer:
Certified ServiceNow Administrator
Fundamental understanding of ServiceNow platform capabilities:
Experience implementing best-practices and procedures
Working knowledge of ServiceNow components such as Change Management, Service Catalog, Problem Management, Incident Management, CMDB, Asset Management, Knowledge Management, etc.
Ability to provide ServiceNow customization and configuration including but not limited to:
scripting, workflow administration, report setup, module customization, data imports and third-party software integration.
Manage instance security and assist with investigating incidents etc.
Ability to plan and execute upgrades and patches
Ability to manage update sets and import sets
Deep understanding of application scoping
Strong interpersonal and communication skills
Ability to work independently and multi-task effectively
Outstanding analytical, problem-solving, and communication skills with a strong attention to detail
Demonstrate initiative, exercise good judgment, and have the ability to achieve results individually and as part of a team.
Have participated in full cycle implementations of ServiceNow and experience with Release Tokyo or higher
Active in the ServiceNow community, including having attended Knowledge events, user group meetings, and participating on discussions in the ServiceNow online forums
Certified ServiceNow Developer
ITIL Foundations knowledge or certification Additional Information Click here for benefits information:
HNTB Total RewardsClick here to learn more about EOE including disability and vetVisa sponsorship is not available for this position.
#RN.
Locations:
Chicago, IL, Downers Grove, IL.
_NOTICE TO THIRD-PARTY AGENCIES:
__HNTB does not accept unsolicited resumes from recruiters or agencies.
Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of HNTB.
HNTB will have the right to hire that applicant at its discretion and without any fee owed to the submitting staffing/employment agency, person or entity.
Staffing/employment agencies who have fee agreements with HNTB must submit applicants to the designated HNTB recruiter to be eligible for placement fees.
_ Job Type:
Regular Full/Part Time:
Full time Job Category:
Technical Group ReqID:
R-15803 Recommended Skills Access Controls Administration Analytical Asset Management Attention To Detail Business Process Improvement Estimated Salary: $20 to $28 per hour based on qualifications.
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