Chestnut Health Systems
OverviewLighthouse Institute, a division of Chestnut Health Systems, is seeking a full-time, Case Tracker-Interviewer for our Chicago, IL facility.
Chestnut Health Systems is a leading provider of behavioral and primary health care services.
Over four decades, Chestnut has grown to over 700 committed, compassionate employees providing substance use, mental health and primary care treatment to patients in Central and Southern Illinois.
We provide fully integrated care for all of our patients by combining behavioral health care services with our community-based primary care health centers.
Chestnut also conducts research and training throughout the U.
S.
A.
Please note to be considered for a position you must attach a resume, complete the application, and answer all screening questions.
ResponsibilitiesConduct interviews when scheduled:
Conduct interviews on and off site.
Maintain specified performance levels including quality assurance standards as specified by the Quality Assurance Supervisor.
Collect bodily fluids as needed per project protocol.
Implement duties outlined in data collection protocol within specified time frame:
Verify new cases as specified in project protocol.
Document cases not able to verify within specified timeframe.
Complete minimum of one activity in each assigned open case.
Contact clients, collaterals, and other individuals in an effort to schedule and confirm clients for their follow-up appointments.
Engage clients in an effort to maintain contact per project protocols.
Network to expand available contacts.
Document all follow-up activities on the same day of completion.
Implement motivational interviewing techniques and / or other interventions in special projects as assigned.
Participate in regular case review meetings.
Consult with the Field Manager and other Case Trackers/Interviewers on hard-to-find cases.
Adjust work schedule as required to meet project needs.
Perform a general variety of office support duties including, but not limited to answering phones, faxing, data entry, filing and photocopying.
Promote Chestnut's culture of customer service excellence through the adherence to Chestnut's behavioral standards for customer service.
Maintain and protect confidentiality and security of all organizational information gained in the course of performing job responsibilities including, but not limited to, financial and client information.
Other duties as assigned.
QualificationsPosition requires a minimum of a high school diploma or equivalent.
Must obtain GAIN/ABS certification within 6 months of hire date.
Excellent communication skills required.
Satisfactory completion of Chestnut's background checking process.
WORK HOURS:
Must be able to work required hours and adjust work schedule to meet the position requirements.
Must be able to work evenings and/or weekends as assigned.
This full-time position includes an excellent compensation and benefits package including health, dental, vision, life, and disability insurance, a retirement savings plan with company match, generous paid time off benefits, and more.
For additional information and inquiries text Chestnut to 97211 Chestnut welcomes applications from qualified individuals with recovery experience.
EOE - Minorities/Females/Vets/DisabledAbout the Company:
Chestnut Health SystemsChestnut Health Systems is a non-profit organization that has cared since 1973 for persons needing behavioral health services.
Chestnut provides substance use disorder treatment, mental health counseling, primary health care, credit counseling, and housing and supportive services.
Headquartered in Bloomington, Illinois, Chestnut employs more than 700 professionals at 25 facilities.
Chestnut's staff is motivated by our corporate mission - Making a Difference:
Improving Quality of Life Through Excellence in Service.
Company Size:
500 to 999 employeesIndustry:
Healthcare ServicesFounded:
0Website:
https:
//chestnut.
org/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Chestnut Health Systems is a leading provider of behavioral and primary health care services.
Over four decades, Chestnut has grown to over 700 committed, compassionate employees providing substance use, mental health and primary care treatment to patients in Central and Southern Illinois.
We provide fully integrated care for all of our patients by combining behavioral health care services with our community-based primary care health centers.
Chestnut also conducts research and training throughout the U.
S.
A.
Please note to be considered for a position you must attach a resume, complete the application, and answer all screening questions.
ResponsibilitiesConduct interviews when scheduled:
Conduct interviews on and off site.
Maintain specified performance levels including quality assurance standards as specified by the Quality Assurance Supervisor.
Collect bodily fluids as needed per project protocol.
Implement duties outlined in data collection protocol within specified time frame:
Verify new cases as specified in project protocol.
Document cases not able to verify within specified timeframe.
Complete minimum of one activity in each assigned open case.
Contact clients, collaterals, and other individuals in an effort to schedule and confirm clients for their follow-up appointments.
Engage clients in an effort to maintain contact per project protocols.
Network to expand available contacts.
Document all follow-up activities on the same day of completion.
Implement motivational interviewing techniques and / or other interventions in special projects as assigned.
Participate in regular case review meetings.
Consult with the Field Manager and other Case Trackers/Interviewers on hard-to-find cases.
Adjust work schedule as required to meet project needs.
Perform a general variety of office support duties including, but not limited to answering phones, faxing, data entry, filing and photocopying.
Promote Chestnut's culture of customer service excellence through the adherence to Chestnut's behavioral standards for customer service.
Maintain and protect confidentiality and security of all organizational information gained in the course of performing job responsibilities including, but not limited to, financial and client information.
Other duties as assigned.
QualificationsPosition requires a minimum of a high school diploma or equivalent.
Must obtain GAIN/ABS certification within 6 months of hire date.
Excellent communication skills required.
Satisfactory completion of Chestnut's background checking process.
WORK HOURS:
Must be able to work required hours and adjust work schedule to meet the position requirements.
Must be able to work evenings and/or weekends as assigned.
This full-time position includes an excellent compensation and benefits package including health, dental, vision, life, and disability insurance, a retirement savings plan with company match, generous paid time off benefits, and more.
For additional information and inquiries text Chestnut to 97211 Chestnut welcomes applications from qualified individuals with recovery experience.
EOE - Minorities/Females/Vets/DisabledAbout the Company:
Chestnut Health SystemsChestnut Health Systems is a non-profit organization that has cared since 1973 for persons needing behavioral health services.
Chestnut provides substance use disorder treatment, mental health counseling, primary health care, credit counseling, and housing and supportive services.
Headquartered in Bloomington, Illinois, Chestnut employs more than 700 professionals at 25 facilities.
Chestnut's staff is motivated by our corporate mission - Making a Difference:
Improving Quality of Life Through Excellence in Service.
Company Size:
500 to 999 employeesIndustry:
Healthcare ServicesFounded:
0Website:
https:
//chestnut.
org/.
Estimated Salary: $20 to $28 per hour based on qualifications.
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