Associate Principal, Production Server Administration
3.
6 Chicago, IL Chicago, IL Full-time Full-time Estimated:
$61.
9K - $78.
4K a year Estimated:
$61.
9K - $78.
4K a year 2nd Shift:
Mon-Fri (2:
30pm-11pm) Summary Provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making.
Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence.
Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met.
Primary Duties and Responsibilities Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms.
Monitor multiple applications and systems using OCC approved software.
Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies.
Report and document any processing anomalies utilizing OCC approved software.
Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution.
Perform mainframe IPL's, and other system commands if and when required.
Support transmissions across SFTP/NDM.
Support the execution and troubleshooting of UC4 jobs.
Provide support for Production Installs, D/R and Industry tests.
Maintain all off-site storage records and shipments.
Rerun/Restart failed backups and perform restores when required.
Work scheduled overtime when needed to ensure 24 x 7 coverage.
Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements.
Assist Management in updating and maintaining current procedures.
Focus on identifying and executing on Continuous Improvement opportunities.
Supervisory Respponsibilities Act as primary contact and perform managerial duties in absence of Operations Manager Assist Operations Manager with vacation scheduling, attendance checking, etc.
Provide input for employee performance evaluations (PEPs) Focus on growing your teammates.
Qualifications Good oral and written communication skills.
Ability to work in a fast-paced, challenging environment with minimal supervision as well as high-level decision-making skills Detail oriented and able to multitask.
Ability to interact with team or project members effectively Ability to lead, motivate and cross train staff Demonstrate strong analytical, problem solving and customer service skills Technical Skills Network troubleshooting.
UNIX knowledge.
UC4 Scheduler.
Mobius via Document Direct.
zOS/390 JCL, IBM utilities Transmission protocols:
SFTP/NDM.
Operating systems:
Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite Education and/or Experience 5
years of OS390 JCL and IBM utilities 5
years working in a multi-platform environment 5
years working knowledge of an open systems scheduling product (UC4).
5
years working knowledge of Mobius/Brio.
DevOps experience desired but not required.
College degree in Computer Information Systems desired, but equivalent work experience will be considered Certificates or Licenses N/A Step 1 When you find a position you're interested in, click the 'Apply' button.
Please complete the application and attach your resume.
Step 2 You will receive an email notification to confirm that we've received your application.
Step 3 If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location.
For more information about OCC , please click here.
OCC is an Equal Opportunity Employer.
Estimated Salary: $20 to $28 per hour based on qualifications.
6 Chicago, IL Chicago, IL Full-time Full-time Estimated:
$61.
9K - $78.
4K a year Estimated:
$61.
9K - $78.
4K a year 2nd Shift:
Mon-Fri (2:
30pm-11pm) Summary Provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making.
Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence.
Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met.
Primary Duties and Responsibilities Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms.
Monitor multiple applications and systems using OCC approved software.
Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies.
Report and document any processing anomalies utilizing OCC approved software.
Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution.
Perform mainframe IPL's, and other system commands if and when required.
Support transmissions across SFTP/NDM.
Support the execution and troubleshooting of UC4 jobs.
Provide support for Production Installs, D/R and Industry tests.
Maintain all off-site storage records and shipments.
Rerun/Restart failed backups and perform restores when required.
Work scheduled overtime when needed to ensure 24 x 7 coverage.
Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements.
Assist Management in updating and maintaining current procedures.
Focus on identifying and executing on Continuous Improvement opportunities.
Supervisory Respponsibilities Act as primary contact and perform managerial duties in absence of Operations Manager Assist Operations Manager with vacation scheduling, attendance checking, etc.
Provide input for employee performance evaluations (PEPs) Focus on growing your teammates.
Qualifications Good oral and written communication skills.
Ability to work in a fast-paced, challenging environment with minimal supervision as well as high-level decision-making skills Detail oriented and able to multitask.
Ability to interact with team or project members effectively Ability to lead, motivate and cross train staff Demonstrate strong analytical, problem solving and customer service skills Technical Skills Network troubleshooting.
UNIX knowledge.
UC4 Scheduler.
Mobius via Document Direct.
zOS/390 JCL, IBM utilities Transmission protocols:
SFTP/NDM.
Operating systems:
Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite Education and/or Experience 5
years of OS390 JCL and IBM utilities 5
years working in a multi-platform environment 5
years working knowledge of an open systems scheduling product (UC4).
5
years working knowledge of Mobius/Brio.
DevOps experience desired but not required.
College degree in Computer Information Systems desired, but equivalent work experience will be considered Certificates or Licenses N/A Step 1 When you find a position you're interested in, click the 'Apply' button.
Please complete the application and attach your resume.
Step 2 You will receive an email notification to confirm that we've received your application.
Step 3 If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location.
For more information about OCC , please click here.
OCC is an Equal Opportunity Employer.
Estimated Salary: $20 to $28 per hour based on qualifications.
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