Technical Account Management Consultant
Technical Account Management Consultant The Technical Account Manager (TAM) is a post-sales Technical resource within a specific practice. The TAM helps drive technical activities proactively, as well as the customer's technical go-to person strategy during customer service events. The TAM's core attribute is to help the customer avoid problems before they occur and focus to ensure environmental stability. The TAM leverages the support of local and corporate resources attaining a high level of customer satisfaction and identifies, informs, and works with the account team on potential sales opportunities based upon the technical observations within the customer's environment. The TAM ensures best support practices within the customer's environment and strives toward delivering consistent service levels by exceeding customer expectations. The TAM will be responsible for providing technical recommendations based on the data obtained during the weekly, monthly and quarterly reports provided to the customer. Clients around the globe put Dell Technologies technology at the heart of their IT departments. Our Technical Account Managers (TAMs) address their two biggest challenges:
meeting the needs of service users and keeping the information infrastructure available at all times. Much more than the customer's go-to person when there's an issue, TAMs take a proactive approach to driving technical activities. They specialize in helping customers focus on environmental stability and avoid problems before they occur. TAMs work closely with a range of colleagues to identify sales opportunities, drive best support practices, deliver consistent service levels and ensure complete customer satisfaction. Join us to do the best work of your career and make a profound social impact as a Technical Account Management Consultant on our Technical Account Manager Team in Chicago, Illinois. What you'll achieveThe incumbents in these roles are responsible for ensuring custom contractual service/support requirements are understood and managed to the support service requirement of the customer statement of work. He/She will also ensure effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers. The individual will collaborate with other Dell Technologies team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement deployment and support services.You will:
Act as a dedicated support services resource for the High Performance Computing (HPC) infrastructure for the U.S. government. The Technical Account Manager (TAM) will be the customer's primary point of contact for delivering support and coordinating operational support related activities of all Dell Technologies. Serve as the single point of warranty support; provides customer account management on a 24x7x365 basis, including resource coordination, customer management, technical resolution management, and communications at various levels during warranty services engagements. Work closely with account teams to ensure end-to-end planning and sustainment of Dell solutions; helps account team to design the customer solutions and supports the installation, customization, and integration of the solution. Provide feedback to customer on any observed/known issues; develop and maintain custom customer support plans and relationships that are tailored to each individual project unique requirements. Manage both Dell and Dell Partners whose technologies are intertwined in making the HPC environment successful, as well contribute to the development of warranty and maintenance strategies, policies and best practices through participation in management meetings and other direct contributions. Take the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:
Essential Requirements Typically requires 12
years of related experience with a Bachelor's degree; or 8
years with a Master's degree; or 5
years with a PhD; or equivalent experience. Must be U.S. citizen with the ability to obtain a DOE Q clearance Possesses technical knowledge of Dell Technologies Infrastructure solutions as well as HPC software expertise. Strong project management skills with an in-depth understanding of secure system architecture and design. Desirable Requirements Recommended technology
Experience:
Enterprise Servers and Storage, Client Technologies, iSCSI, Fibre Channel, NAS, DAS, SAS, TCP/IP networking, Server Operating Systems. Recommended certifications:
A+, Security+, MCITP/MCSE, VCP, RHSA Familiarity with the following:
Dell OpenManage Enterprise, Dell Enterprise Management Tools, GPGPU Technology, Citrix, Enterprise Virtualization, Cloud Technologies, HPC CompensationDell is committed to fair and equitable compensation practices. The salary range for this position:
$155,250 to $189,750 Some highlights:
Choice of medical coverageCompetitive bonus and commission programs (variable compensation programs are based on role and performance)Wellness program with medical premium discounts offered401(K) Plan with before-tax and Roth contributions and company matchGenerous Time Off ProgramsTeam member discounts on Dell productsFitness Reimbursement Who we areWe believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.Job ID:
R241315Dell's Flexible & Hybrid Work CultureAt Dell Technologies, we believe our best work is done when flexibility is offered.We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page. Recommended Skills Account Management Business Process Improvement Citrix Systems Cloud Technologies Communication Customer Relationship Management Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3m13465nyfk40dzs7x', 'ExternalApply-j3m13465nyfk40dzs7x'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
meeting the needs of service users and keeping the information infrastructure available at all times. Much more than the customer's go-to person when there's an issue, TAMs take a proactive approach to driving technical activities. They specialize in helping customers focus on environmental stability and avoid problems before they occur. TAMs work closely with a range of colleagues to identify sales opportunities, drive best support practices, deliver consistent service levels and ensure complete customer satisfaction. Join us to do the best work of your career and make a profound social impact as a Technical Account Management Consultant on our Technical Account Manager Team in Chicago, Illinois. What you'll achieveThe incumbents in these roles are responsible for ensuring custom contractual service/support requirements are understood and managed to the support service requirement of the customer statement of work. He/She will also ensure effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers. The individual will collaborate with other Dell Technologies team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement deployment and support services.You will:
Act as a dedicated support services resource for the High Performance Computing (HPC) infrastructure for the U.S. government. The Technical Account Manager (TAM) will be the customer's primary point of contact for delivering support and coordinating operational support related activities of all Dell Technologies. Serve as the single point of warranty support; provides customer account management on a 24x7x365 basis, including resource coordination, customer management, technical resolution management, and communications at various levels during warranty services engagements. Work closely with account teams to ensure end-to-end planning and sustainment of Dell solutions; helps account team to design the customer solutions and supports the installation, customization, and integration of the solution. Provide feedback to customer on any observed/known issues; develop and maintain custom customer support plans and relationships that are tailored to each individual project unique requirements. Manage both Dell and Dell Partners whose technologies are intertwined in making the HPC environment successful, as well contribute to the development of warranty and maintenance strategies, policies and best practices through participation in management meetings and other direct contributions. Take the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:
Essential Requirements Typically requires 12
years of related experience with a Bachelor's degree; or 8
years with a Master's degree; or 5
years with a PhD; or equivalent experience. Must be U.S. citizen with the ability to obtain a DOE Q clearance Possesses technical knowledge of Dell Technologies Infrastructure solutions as well as HPC software expertise. Strong project management skills with an in-depth understanding of secure system architecture and design. Desirable Requirements Recommended technology
Experience:
Enterprise Servers and Storage, Client Technologies, iSCSI, Fibre Channel, NAS, DAS, SAS, TCP/IP networking, Server Operating Systems. Recommended certifications:
A+, Security+, MCITP/MCSE, VCP, RHSA Familiarity with the following:
Dell OpenManage Enterprise, Dell Enterprise Management Tools, GPGPU Technology, Citrix, Enterprise Virtualization, Cloud Technologies, HPC CompensationDell is committed to fair and equitable compensation practices. The salary range for this position:
$155,250 to $189,750 Some highlights:
Choice of medical coverageCompetitive bonus and commission programs (variable compensation programs are based on role and performance)Wellness program with medical premium discounts offered401(K) Plan with before-tax and Roth contributions and company matchGenerous Time Off ProgramsTeam member discounts on Dell productsFitness Reimbursement Who we areWe believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.Job ID:
R241315Dell's Flexible & Hybrid Work CultureAt Dell Technologies, we believe our best work is done when flexibility is offered.We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page. Recommended Skills Account Management Business Process Improvement Citrix Systems Cloud Technologies Communication Customer Relationship Management Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3m13465nyfk40dzs7x', 'ExternalApply-j3m13465nyfk40dzs7x'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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