Member and Audience Services Representative
WTTW (Chicago PBS) and WFMT (Classical radio) are seeking a full-time Member and Audience Services Representative to serve as front-line support to WTTW and WFMT members and viewing and listening audiences.
Representatives provide exemplary customer services in a friendly and helpful manner, and help to cultivate, acquire, and renew members.
KEY
Responsibilities:
oAnswer inbound calls and make outbound calls to members, viewers, and listeners with the goal of cultivating, acquiring, retaining, and renewing members.
oResearch and address member, viewer, and listener inquiries and feedback that come in via inbound calls, voicemails, and email inboxes.
oEffectively document interactions with members and viewers/listeners via customer relationship management database.
oAdjust, update, and manage membership records.
oProcess returns, rejected credit cards, and assist with other department and organizational campaigns and functions as requested.
oProcess gift entry as needed for new and renewing members including input of new contributions as well as adjustments and refunds of existing contributions.
oCommunicate effectively with internal departments.
oPerform other duties as assigned.
SKILLS/
Qualifications:
oStrong written and verbal communication skills oFundraising or sales acumen oTyping speed of at least 40 wpm oStrong analytical and problem-solving skills oAbility to interact with all levels of staff oStrong organization and follow-through skill oTeam player oFluency in Spanish a plus
Experience:
oMinimum of two years of experience in customer service, sales, or inbound call center environment oProficiency in Microsoft Office oCustomer relationship management database experience a plus, Tessitura experience preferredEDUCATION:
High School Diploma or equivalent This position requires membership in IBEW Local 1220.
Window to the World Communications, Inc.
, the parent organization of WTTW and WFMT, is an Equal Opportunity Employer.
Diversity is a core value at WTTW WFMT.
We are passionate about building and sustaining an inclusive and equitable working environment for all staff.
We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions.
WTTW WFMT is committed to attracting and retaining a diverse staff.
WTTW WFMT will honor your experiences, perspectives, and unique identity.
Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
#J-18808-Ljbffr Recommended Skills Analytical Call Centers Communication Customer Relationship Management Customer Service Databases Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3v5bh6dt8j41w41qzq', 'ExternalApply-j3v5bh6dt8j41w41qzq'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
Representatives provide exemplary customer services in a friendly and helpful manner, and help to cultivate, acquire, and renew members.
KEY
Responsibilities:
oAnswer inbound calls and make outbound calls to members, viewers, and listeners with the goal of cultivating, acquiring, retaining, and renewing members.
oResearch and address member, viewer, and listener inquiries and feedback that come in via inbound calls, voicemails, and email inboxes.
oEffectively document interactions with members and viewers/listeners via customer relationship management database.
oAdjust, update, and manage membership records.
oProcess returns, rejected credit cards, and assist with other department and organizational campaigns and functions as requested.
oProcess gift entry as needed for new and renewing members including input of new contributions as well as adjustments and refunds of existing contributions.
oCommunicate effectively with internal departments.
oPerform other duties as assigned.
SKILLS/
Qualifications:
oStrong written and verbal communication skills oFundraising or sales acumen oTyping speed of at least 40 wpm oStrong analytical and problem-solving skills oAbility to interact with all levels of staff oStrong organization and follow-through skill oTeam player oFluency in Spanish a plus
Experience:
oMinimum of two years of experience in customer service, sales, or inbound call center environment oProficiency in Microsoft Office oCustomer relationship management database experience a plus, Tessitura experience preferredEDUCATION:
High School Diploma or equivalent This position requires membership in IBEW Local 1220.
Window to the World Communications, Inc.
, the parent organization of WTTW and WFMT, is an Equal Opportunity Employer.
Diversity is a core value at WTTW WFMT.
We are passionate about building and sustaining an inclusive and equitable working environment for all staff.
We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions.
WTTW WFMT is committed to attracting and retaining a diverse staff.
WTTW WFMT will honor your experiences, perspectives, and unique identity.
Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
#J-18808-Ljbffr Recommended Skills Analytical Call Centers Communication Customer Relationship Management Customer Service Databases Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3v5bh6dt8j41w41qzq', 'ExternalApply-j3v5bh6dt8j41w41qzq'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
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