IT Admin & Support Analyst III
Job Description We are looking for an IT Support Analyst who will provide end-user technical support and resolve problems related to the use of computer hardware and software Note:
This is a 100% onsite position. Skill / Qualifications Bachelor s degree in a related field. 4
years of experience in supporting end-user computing environments. Strong knowledge of Microsoft desktop Operating Systems, Active Directory, MS Office, Outlook/Exchange. Must be familiar with both MAC and PC systems and be capable to systematically troubleshooting and resolving desktop issues and diagnosing connectivity issues between the desktop and the network Must be familiar with VPN and wireless technologies MCSE, ACMT, MCP, A+, Network+, MOUS, and HDI certifications are all pluses Self-starter, passionate about providing excellent customer service and following through to completion Excellent problem-solving, diagnosis and troubleshooting skills Ability to communicate technical issues in non-technical terms Ability to work independently and within a team Excellent technical, communication, and interpersonal skills Ability to provide superior support and service to the end users. Job Responsibilities Troubleshoot desktop computer hardware, software, printers, tablets, faxes and phones Setup, configure, install, move, and/or deliver laptop/desktop computer systems and printers while ensuring proper functionality Monitor the helpdesk support ticket queue and analyze, respond to, and resolve end user inquiriesUpdate tickets with accurate and timely records of work performed and resolution detail Troubleshoot Microsoft Windows, Microsoft Office and other corporate software issues Refresh older systems by applying the corporate PC image and configure based on the role of the end user Install approved software as requested Setup new hire systems, Active Directory accounts and local accounts Ensure that all systems are maintained at current patch levels for operating system, browsers, security and applications Troubleshoot connection issues with LAN/WAN. Assist end users working remotely with their technical issuesThis will include network connectivity, VPN, laptop issues, and other various IT concerns. Report and escalate unresolved high priority problems Develop and maintain proficiency in the use of company-wide standard software Assist users in the operation of laptop/desktop computer hardware, software, and peripheral devices. Assist users on the use of VPN and associated security devices, as well as, troubleshoot end user issues related to these technologies Support end user audio/video technologies and collaboration tools Train users on how to use computer hardware and software. BenefitsCompetitive Hourly Rate (Depending on Experience) IT Admin & Support Analyst III Recommended Skills Active Directory Group Collaborative Softwares Communication Computer Architectures Customer Service Help Desk Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3p7nc60ljqlcbhkgnq', 'ExternalApply-j3p7nc60ljqlcbhkgnq'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
This is a 100% onsite position. Skill / Qualifications Bachelor s degree in a related field. 4
years of experience in supporting end-user computing environments. Strong knowledge of Microsoft desktop Operating Systems, Active Directory, MS Office, Outlook/Exchange. Must be familiar with both MAC and PC systems and be capable to systematically troubleshooting and resolving desktop issues and diagnosing connectivity issues between the desktop and the network Must be familiar with VPN and wireless technologies MCSE, ACMT, MCP, A+, Network+, MOUS, and HDI certifications are all pluses Self-starter, passionate about providing excellent customer service and following through to completion Excellent problem-solving, diagnosis and troubleshooting skills Ability to communicate technical issues in non-technical terms Ability to work independently and within a team Excellent technical, communication, and interpersonal skills Ability to provide superior support and service to the end users. Job Responsibilities Troubleshoot desktop computer hardware, software, printers, tablets, faxes and phones Setup, configure, install, move, and/or deliver laptop/desktop computer systems and printers while ensuring proper functionality Monitor the helpdesk support ticket queue and analyze, respond to, and resolve end user inquiriesUpdate tickets with accurate and timely records of work performed and resolution detail Troubleshoot Microsoft Windows, Microsoft Office and other corporate software issues Refresh older systems by applying the corporate PC image and configure based on the role of the end user Install approved software as requested Setup new hire systems, Active Directory accounts and local accounts Ensure that all systems are maintained at current patch levels for operating system, browsers, security and applications Troubleshoot connection issues with LAN/WAN. Assist end users working remotely with their technical issuesThis will include network connectivity, VPN, laptop issues, and other various IT concerns. Report and escalate unresolved high priority problems Develop and maintain proficiency in the use of company-wide standard software Assist users in the operation of laptop/desktop computer hardware, software, and peripheral devices. Assist users on the use of VPN and associated security devices, as well as, troubleshoot end user issues related to these technologies Support end user audio/video technologies and collaboration tools Train users on how to use computer hardware and software. BenefitsCompetitive Hourly Rate (Depending on Experience) IT Admin & Support Analyst III Recommended Skills Active Directory Group Collaborative Softwares Communication Computer Architectures Customer Service Help Desk Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3p7nc60ljqlcbhkgnq', 'ExternalApply-j3p7nc60ljqlcbhkgnq'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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