Technology Analyst
Handled IT Partners Handled IT Partners Chicago, IL Chicago, IL Full-time Full-time $80,000 - $100,000 a year $80,000 - $100,000 a year 1 hour ago 1 hour ago 1 hour ago Technology Analyst Role scope & responsibilities The Technology Analyst will support his/her piers nationally and is expected to plan, manage and support customer IT infrastructure roadmaps along with ensuring all service deliveries are meeting customer expectations.
Other duties and responsibilities of a Technology Analyst include:
Collaborate and communicate with customers regularly, aligning our IT service deliveries with their business initiatives.
Collaborate with senior team members across our technical service deliveries to assess near and long term IT needs that align with customer requirements.
Providing customers project quoting, proposals and presentations.
Receive, prioritize, and respond to incoming customer requests.
Creating communication plans internally and externally.
SKillS & EXPERIENCE Has an understanding of technology, tech.
products, and continues to develop technology aptitude.
Manage projects and customer expectations related to infrastructure upgrades, migrations, and enhancements.
Act as an escalation point for customer requests Working closely with IT Infrastructure and Security department on various projects, enhancements, and rollouts.
Exploit root cause problems and preventative initiatives.
Participate in recommendations for future IT infrastructure upgrades.
Project management and implementation of mid-sized IT projects.
QUALIFICATIONS & SELECTION CRITERIA In addition to the skills above, the ideal candidate should have:
Strong written and verbal communication skills Ability to work independently Ability to maintain and grow customer relationships Excellent time management skills and ability to prioritize and multi-task Willingness to work extended work hours at times to accomplish projects or occasional evenings/weekends to resolve issues Position requires sitting or standing for extended periods, frequent telephone/computer usage.
Visiting customers Nationwide Travel may be required Job Type:
Full-time Pay:
$80,000.
00 - $100,000.
00 per year
Benefits:
401(k) 401(k) matching Health insurance Health savings account Paid time off Schedule:
8 hour shift Education:
Bachelor's (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Other duties and responsibilities of a Technology Analyst include:
Collaborate and communicate with customers regularly, aligning our IT service deliveries with their business initiatives.
Collaborate with senior team members across our technical service deliveries to assess near and long term IT needs that align with customer requirements.
Providing customers project quoting, proposals and presentations.
Receive, prioritize, and respond to incoming customer requests.
Creating communication plans internally and externally.
SKillS & EXPERIENCE Has an understanding of technology, tech.
products, and continues to develop technology aptitude.
Manage projects and customer expectations related to infrastructure upgrades, migrations, and enhancements.
Act as an escalation point for customer requests Working closely with IT Infrastructure and Security department on various projects, enhancements, and rollouts.
Exploit root cause problems and preventative initiatives.
Participate in recommendations for future IT infrastructure upgrades.
Project management and implementation of mid-sized IT projects.
QUALIFICATIONS & SELECTION CRITERIA In addition to the skills above, the ideal candidate should have:
Strong written and verbal communication skills Ability to work independently Ability to maintain and grow customer relationships Excellent time management skills and ability to prioritize and multi-task Willingness to work extended work hours at times to accomplish projects or occasional evenings/weekends to resolve issues Position requires sitting or standing for extended periods, frequent telephone/computer usage.
Visiting customers Nationwide Travel may be required Job Type:
Full-time Pay:
$80,000.
00 - $100,000.
00 per year
Benefits:
401(k) 401(k) matching Health insurance Health savings account Paid time off Schedule:
8 hour shift Education:
Bachelor's (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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