Hybrid Senior Analyst 29712
A global leader in the retail pharmacy and wellness market is focused on offering their customers groundbreaking solutions to expand offerings and become the health and well-being partner of choice.
This Contract role as a Hybrid Senior Analyst in Chicago, IL will be responsible for performing, developing, and implementing operational activities that impact important components / processes of the specified Customer Experience work function, and may include responsibilities in the area of vendor collaboration, pharmacy insights, customer insights, pricing & promotion and/or consumer research.
Responsibilities:
Performs, develops, and implements operational activities that impact important components / processes of the specified Customer Experience work function, and may include responsibilities in the area of vendor collaboration, pharmacy insights, customer insights, pricing & promotion and/or consumer research.
Ensures that problematic issues for key initiatives are tracked, summarized and presented to management.
Anticipates and prevents problems and roadblocks before they occur.
Collaborates and shares information cross-functionally to improve workflow processes and operational efficiencies.
Interacts with internal and external peers and management to share highly complex information related to areas of expertise and/or to gain acceptance of new or enhanced business solutions/initiatives.
May design specifications of assigned initiatives and may lead in implementation.
Become actively involved, as required, to meet schedules and resolve problems.
Identifies opportunities and makes appropriate recommendations to improve processes and/or operating efficiencies.
May perform as customer advocate.
Works on variable-sized project and may lead some project work streams, as necessary.
Communicates effectively and tailors communications appropriately to different audiences.
Requirements:
Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
Experience collaborating with internal and external resources to develop strategies that meet department goals within budget and established timelines.
Bachelor's degree in marketing or equivalent training required.
2-4 years related experience required.
Preferred Requirements:
Master's degree OR MBA:
Experience with project management (for example:
planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives).
Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Proficient in statistical analysis and data interpretation to extract meaningful insights from large survey based datasets Expertise in designing effective customer surveys, ensuring questions are structured to gather relevant and actionable feedback Familiarity with customer feedback tools, CRM (Customer Relationship Management) systems, and other relevant technologies to streamline data collection and analysis Experience in creating dashboards that visually represent key performance indicators (KPIs) related to customer satisfaction and feedback Familiarity with text analysis techniques and technology used to extract sentiments, themes, and trends from unstructured customer feedback Proficiency in using advanced features of spreadsheet software, such as Excel, for data cleaning, manipulation, and analysis Understanding of business objectives and the ability to align customer insights with organizational goals and strategies Skill in measuring and analyzing the end-to-end customer journey to identify pain points, opportunities for improvement, and areas of satisfaction Skill in conducting root cause analysis to identify the underlying issues contributing to customer concerns or dissatisfaction Strong presentation skills to effectively compose and communicate findings and insights to both technical and non-technical stakeholders
Benefits:
Solving IT is pleased to offer a rich benefit plan to our W2 employees.
We offer five health plan options and a PPO dental plan through Blue Cross Blue Shield, Term Life/AD&D Insurance, and 401(k) Savings Plan.
Solving IT subsidizes the health and dental premium for the employee.
As you continue to develop your skills and experience, Solving IT will work with your changing preferences to match you with rewarding projects.
Our unrivaled reputation for quality is demonstrated through our Inavero Best of Staffing award that was won due to the feedback from our own clients and candidates.
We also love to socialize and have fun so we have regularly scheduled parties and events for you to unwind and network with fellow consultants.
Whether you are searching for your next challenge or just looking to stay on top of market trends, Solving IT is committed to help position you appropriately.
By leveraging the latest market and compensation data available, you can rest assured that you are getting more than just an informed opinion.
You are getting the Solving IT Experience.
Recommended Skills Business Planning Customer Experience Customer Satisfaction Dashboard Data Cleansing Data Collection Apply to this job.
Think you're the perfect candidate? Apply Now Estimated Salary: $20 to $28 per hour based on qualifications.
This Contract role as a Hybrid Senior Analyst in Chicago, IL will be responsible for performing, developing, and implementing operational activities that impact important components / processes of the specified Customer Experience work function, and may include responsibilities in the area of vendor collaboration, pharmacy insights, customer insights, pricing & promotion and/or consumer research.
Responsibilities:
Performs, develops, and implements operational activities that impact important components / processes of the specified Customer Experience work function, and may include responsibilities in the area of vendor collaboration, pharmacy insights, customer insights, pricing & promotion and/or consumer research.
Ensures that problematic issues for key initiatives are tracked, summarized and presented to management.
Anticipates and prevents problems and roadblocks before they occur.
Collaborates and shares information cross-functionally to improve workflow processes and operational efficiencies.
Interacts with internal and external peers and management to share highly complex information related to areas of expertise and/or to gain acceptance of new or enhanced business solutions/initiatives.
May design specifications of assigned initiatives and may lead in implementation.
Become actively involved, as required, to meet schedules and resolve problems.
Identifies opportunities and makes appropriate recommendations to improve processes and/or operating efficiencies.
May perform as customer advocate.
Works on variable-sized project and may lead some project work streams, as necessary.
Communicates effectively and tailors communications appropriately to different audiences.
Requirements:
Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
Experience collaborating with internal and external resources to develop strategies that meet department goals within budget and established timelines.
Bachelor's degree in marketing or equivalent training required.
2-4 years related experience required.
Preferred Requirements:
Master's degree OR MBA:
Experience with project management (for example:
planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives).
Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Proficient in statistical analysis and data interpretation to extract meaningful insights from large survey based datasets Expertise in designing effective customer surveys, ensuring questions are structured to gather relevant and actionable feedback Familiarity with customer feedback tools, CRM (Customer Relationship Management) systems, and other relevant technologies to streamline data collection and analysis Experience in creating dashboards that visually represent key performance indicators (KPIs) related to customer satisfaction and feedback Familiarity with text analysis techniques and technology used to extract sentiments, themes, and trends from unstructured customer feedback Proficiency in using advanced features of spreadsheet software, such as Excel, for data cleaning, manipulation, and analysis Understanding of business objectives and the ability to align customer insights with organizational goals and strategies Skill in measuring and analyzing the end-to-end customer journey to identify pain points, opportunities for improvement, and areas of satisfaction Skill in conducting root cause analysis to identify the underlying issues contributing to customer concerns or dissatisfaction Strong presentation skills to effectively compose and communicate findings and insights to both technical and non-technical stakeholders
Benefits:
Solving IT is pleased to offer a rich benefit plan to our W2 employees.
We offer five health plan options and a PPO dental plan through Blue Cross Blue Shield, Term Life/AD&D Insurance, and 401(k) Savings Plan.
Solving IT subsidizes the health and dental premium for the employee.
As you continue to develop your skills and experience, Solving IT will work with your changing preferences to match you with rewarding projects.
Our unrivaled reputation for quality is demonstrated through our Inavero Best of Staffing award that was won due to the feedback from our own clients and candidates.
We also love to socialize and have fun so we have regularly scheduled parties and events for you to unwind and network with fellow consultants.
Whether you are searching for your next challenge or just looking to stay on top of market trends, Solving IT is committed to help position you appropriately.
By leveraging the latest market and compensation data available, you can rest assured that you are getting more than just an informed opinion.
You are getting the Solving IT Experience.
Recommended Skills Business Planning Customer Experience Customer Satisfaction Dashboard Data Cleansing Data Collection Apply to this job.
Think you're the perfect candidate? Apply Now Estimated Salary: $20 to $28 per hour based on qualifications.
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