Guest Service Representative
3.
3 Crestwood, IL Crestwood, IL Full-time Full-time From $14.
50 an hour From $14.
50 an hour 4 days ago 4 days ago 4 days ago 1.
Practices customer service behaviors, such as listening, initiative, responsiveness, cheerfulness, accommodation, courtesy, honesty, and professionalism.
2.
Demonstrates good communication skills and helps ensure optimum communication between allshifts, departments, and management.
3.
Demonstrates positive Team spirit aiding other Team members as necessary toachieve required standards of productivity and guest care.
4.
Makes decisions in the best interest of the property and in compliance with all applicable policiesand procedures.
5.
Checks guests in and out in a cheerful, friendly manner, maintaining efficiency, accuracy, and compliance with legal requirements, brand, and company standards.
6.
Ensures accurate processing of charges and completes/balances end of shift reports with full handover to next shift.
7.
Sells guest rooms and services available as appropriate with the understanding of yield management and explaining the value techniques.
8.
Supports marketing/sales/loyalty programs as required by the brand and Hawkeye Hotels.
9.
Knows rates, locations, furnishings, amenities, and special features of all guest rooms and property public areas.
10.
Shows rooms to prospective guests.
11.
Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.
12.
Ensures wake up calls are timely and accurate.
13.
Demonstrates competence in use of the computer systems.
14.
Takes and records advance reservations accurately and confirms as requested; knows status of reservations on a daily and future basis.
15.
Observes safe cash handling procedures required by brand and company policy and is responsible for the cash drawer, cash, and credit card information transactions for their shift.
16.
Maintains a clean and organized lobby and front desk area.
Requirements:
Must love interacting with people Must have a warm and friendly demeanor Must have a can-do attitude Must be a team player Must have reliable transportation Hotel Front Desk experience is a HUGE plus! Job Type:
Full-time Pay:
From $14.
50 per hour
Benefits:
Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Schedule:
8 hour shift Weekends as needed Work setting:
In-person
Experience:
Hotel
Experience:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Crestwood, IL Crestwood, IL Full-time Full-time From $14.
50 an hour From $14.
50 an hour 4 days ago 4 days ago 4 days ago 1.
Practices customer service behaviors, such as listening, initiative, responsiveness, cheerfulness, accommodation, courtesy, honesty, and professionalism.
2.
Demonstrates good communication skills and helps ensure optimum communication between allshifts, departments, and management.
3.
Demonstrates positive Team spirit aiding other Team members as necessary toachieve required standards of productivity and guest care.
4.
Makes decisions in the best interest of the property and in compliance with all applicable policiesand procedures.
5.
Checks guests in and out in a cheerful, friendly manner, maintaining efficiency, accuracy, and compliance with legal requirements, brand, and company standards.
6.
Ensures accurate processing of charges and completes/balances end of shift reports with full handover to next shift.
7.
Sells guest rooms and services available as appropriate with the understanding of yield management and explaining the value techniques.
8.
Supports marketing/sales/loyalty programs as required by the brand and Hawkeye Hotels.
9.
Knows rates, locations, furnishings, amenities, and special features of all guest rooms and property public areas.
10.
Shows rooms to prospective guests.
11.
Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.
12.
Ensures wake up calls are timely and accurate.
13.
Demonstrates competence in use of the computer systems.
14.
Takes and records advance reservations accurately and confirms as requested; knows status of reservations on a daily and future basis.
15.
Observes safe cash handling procedures required by brand and company policy and is responsible for the cash drawer, cash, and credit card information transactions for their shift.
16.
Maintains a clean and organized lobby and front desk area.
Requirements:
Must love interacting with people Must have a warm and friendly demeanor Must have a can-do attitude Must be a team player Must have reliable transportation Hotel Front Desk experience is a HUGE plus! Job Type:
Full-time Pay:
From $14.
50 per hour
Benefits:
Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Schedule:
8 hour shift Weekends as needed Work setting:
In-person
Experience:
Hotel
Experience:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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