Technical Success Architect - Slack
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Job CategoryCustomer SuccessJob DetailsAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI
Data +CRM.
Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.
And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world.
If you believe in business as the greatest platform for change and in companies doing well and doing good you've come to the right place.
Job Details Slack is on a mission to make your working life simpler, more pleasant and more productive.
We are looking for a Technical Success Architect to join our growing Customer Success organization and help expand our newly established global Success Architect team.
Success Architects act as trusted technical advisors for our existing customer base and our partners on the Success team, leveraging broad technical and deep product expertise to amplify and extend adoption of Slack at our largest customers.
They educate customers about product features and automations, perform technical discovery, provide guidance on APIs and extensibility, advise on practical applications of AI, and develop recommendations on architecture changes and integrations that drive adoption.
Salesforce (and Business in general) is also at a big inflection point in its history based on two factors.
First, artificial intelligence has emerged as a viable business tool that will continue to change the way people work over the foreseeable future.
Second, businesses need to compete in an increasingly sophisticated business environment, without the advanced tools vital to manage the information and people that will make them successful.
We are expanding our team to find someone who can both practically apply AI technologies to internal business problems, and theoretically guide our customers about the use of AI technologies that integrate with Slack.
This is an office-hybrid role available open to candidates in Atlanta, Indianapolis, Seattle, or Chicago.
Do you want to work alongside some of the most hardworking and dynamic people in the industry? If so, Slack just might be the place for you.
What you will be doingYou spend half or more of your time aligned to an internal product development team, developing Apps or Bots and using AI technologies to a big impact and keep Slack on the bleeding edge of Customer Success innovationGather requirements from internal stakeholders and cross functional teams for the apps and bots and innovations aboveYou facilitate customer-facing workshops and discovery - often with our customer's technical team to understand technical use-cases and integration pointsYou will develop deep understanding of the technical specs for each Slack feature release to support questions from technical customer resources, and to demonstrate key features and bleeding-edge use-cases to business stakeholdersYou are (or quickly become!) knowledgeable about how Slack integrates with other systems and apps, including:
identity managementeDiscoverydata loss preventionSalesforceother SaaS products and internal systemsPartner with customers to achieve their business goals and outcomes by providing timely, proactive recommendations that will benefit customers' ongoing usage of SlackPartner with the Professional Services team to provide leads for paid engagementsProactively engage with Slack Product and Technical Support Teams, to address product feature/technical hurdlesParticipate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfactionAchieve key performance metrics and goalsWhat you should bring5
years of experience as a solutions/sales engineer, technical consultant, customer success, or professional services team member, preferably in the SaaS or PaaS spaceSound understanding of at least one object oriented programming language such as:
Java, Javascript, Node.
js, SQL, Python.
Interest, Educational Background or Delivery Expertise in Generative AI technologies such as Neural Networks, Large Language Models, Prompt Engineering, Vector Databases and other associated technologies.
Hands-on proficiency with data exchanges and API's.
Not required but extra points if you have prior experience in developing Slack applicationsYou possess excellent written and verbal communications skills, with the ability to go a mile deep with technical customer resources or to describe the most basic capabilities to a business user.
You have excellent presentation skills for presenting both business oriented solutions and sophisticated technical concepts.
You have experience collaborating with the customer and resolving technical problems for themTrack record of success delivering customer value by translating complex technical issues into tangible solutions at scaleBachelor's degree in a technical discipline or additional experience requiredAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world.
Each of us has a responsibility to drive Equality in our communities and workplaces.
We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
Learn more about Equality at and explore our company benefits at.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Salesforce does not accept unsolicited headhunter and agency resumes.
Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
For Washington-based roles, the base salary hiring range for this position is $128,300 to $176,500.
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.
Certain roles may be eligible for incentive compensation, equity, benefits.
More details about our company benefits can be found at the following link:
https:
//www.
salesforcebenefits.
com.
SummaryLocation:
Indiana - Indianapolis; Illinois - Chicago; Washington - Seattle; Georgia - AtlantaType:
Full time.
Estimated Salary: $20 to $28 per hour based on qualifications.
Job CategoryCustomer SuccessJob DetailsAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI
Data +CRM.
Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.
And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world.
If you believe in business as the greatest platform for change and in companies doing well and doing good you've come to the right place.
Job Details Slack is on a mission to make your working life simpler, more pleasant and more productive.
We are looking for a Technical Success Architect to join our growing Customer Success organization and help expand our newly established global Success Architect team.
Success Architects act as trusted technical advisors for our existing customer base and our partners on the Success team, leveraging broad technical and deep product expertise to amplify and extend adoption of Slack at our largest customers.
They educate customers about product features and automations, perform technical discovery, provide guidance on APIs and extensibility, advise on practical applications of AI, and develop recommendations on architecture changes and integrations that drive adoption.
Salesforce (and Business in general) is also at a big inflection point in its history based on two factors.
First, artificial intelligence has emerged as a viable business tool that will continue to change the way people work over the foreseeable future.
Second, businesses need to compete in an increasingly sophisticated business environment, without the advanced tools vital to manage the information and people that will make them successful.
We are expanding our team to find someone who can both practically apply AI technologies to internal business problems, and theoretically guide our customers about the use of AI technologies that integrate with Slack.
This is an office-hybrid role available open to candidates in Atlanta, Indianapolis, Seattle, or Chicago.
Do you want to work alongside some of the most hardworking and dynamic people in the industry? If so, Slack just might be the place for you.
What you will be doingYou spend half or more of your time aligned to an internal product development team, developing Apps or Bots and using AI technologies to a big impact and keep Slack on the bleeding edge of Customer Success innovationGather requirements from internal stakeholders and cross functional teams for the apps and bots and innovations aboveYou facilitate customer-facing workshops and discovery - often with our customer's technical team to understand technical use-cases and integration pointsYou will develop deep understanding of the technical specs for each Slack feature release to support questions from technical customer resources, and to demonstrate key features and bleeding-edge use-cases to business stakeholdersYou are (or quickly become!) knowledgeable about how Slack integrates with other systems and apps, including:
identity managementeDiscoverydata loss preventionSalesforceother SaaS products and internal systemsPartner with customers to achieve their business goals and outcomes by providing timely, proactive recommendations that will benefit customers' ongoing usage of SlackPartner with the Professional Services team to provide leads for paid engagementsProactively engage with Slack Product and Technical Support Teams, to address product feature/technical hurdlesParticipate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfactionAchieve key performance metrics and goalsWhat you should bring5
years of experience as a solutions/sales engineer, technical consultant, customer success, or professional services team member, preferably in the SaaS or PaaS spaceSound understanding of at least one object oriented programming language such as:
Java, Javascript, Node.
js, SQL, Python.
Interest, Educational Background or Delivery Expertise in Generative AI technologies such as Neural Networks, Large Language Models, Prompt Engineering, Vector Databases and other associated technologies.
Hands-on proficiency with data exchanges and API's.
Not required but extra points if you have prior experience in developing Slack applicationsYou possess excellent written and verbal communications skills, with the ability to go a mile deep with technical customer resources or to describe the most basic capabilities to a business user.
You have excellent presentation skills for presenting both business oriented solutions and sophisticated technical concepts.
You have experience collaborating with the customer and resolving technical problems for themTrack record of success delivering customer value by translating complex technical issues into tangible solutions at scaleBachelor's degree in a technical discipline or additional experience requiredAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world.
Each of us has a responsibility to drive Equality in our communities and workplaces.
We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
Learn more about Equality at and explore our company benefits at.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Salesforce does not accept unsolicited headhunter and agency resumes.
Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
For Washington-based roles, the base salary hiring range for this position is $128,300 to $176,500.
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.
Certain roles may be eligible for incentive compensation, equity, benefits.
More details about our company benefits can be found at the following link:
https:
//www.
salesforcebenefits.
com.
SummaryLocation:
Indiana - Indianapolis; Illinois - Chicago; Washington - Seattle; Georgia - AtlantaType:
Full time.
Estimated Salary: $20 to $28 per hour based on qualifications.
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