IT Operations Manager
USG is an industry-leading manufacturer of building products and innovative solutions.
For over 120 years, Chicago-based USG has developed award-winning wall, ceiling, flooring, sheathing, and roofing products that enable customers to build outstanding spaces where people live, work, and play.
With over 8,700 employees across North America and operations around the world, we are steadfastly committed to our core values:
safety, innovation, quality, integrity, service, diversity, and efficiency.
We re big enough that our professionals have the resources to make a difference, yet small enough that you re not just a number.
You ll work on key initiatives and build strong relationships across the company that will position USG for growth into the future.
USG offers work-life balance, specialist and general/managerial career paths, promotion from within, exceptional benefits, and incredible long-term career opportunities for the right professional.
Each year, we have hundreds of employees who celebrate milestone anniversaries with us.
Overview:
The IT Operations Manager is responsible for overseeing IT infrastructure and operations, ensuring the delivery of first-class support to the organization, and ensure the availability, stability, performance, and scalability of USG IT infrastructure supporting critical business applications.
This role involves strategic planning, project management, vendor and contract management, leadership and career development of Linux, Windows, Cloud, and Storage professionals, and maintaining the security and integrity of IT infrastructure and business applications.
The IT Operations Manager effectively collaborates with cross-functional teams to design, implement, and maintain on-premises and cloud solutions to meet USG business requirements.
Responsibilities:
Oversee the daily operations of Linux, Windows, Storage and Cloud platforms to ensure availability and reliability.
Manage IT infrastructure and operations projects to ensure they meet quality standards and are completed on time and within budget.
Lead a team of Linux, Windows, and Storage IT professionals providing project guidance and career development.
Develop and implement IT policies and procedures to improve efficiency and service delivery.
Ensure compliance with security standards and regulatory requirements.
Prepare for Disaster Recovery verifying that recovery plans are thoroughly documented, reviewed, and tested.
Manage Backup and Recovery infrastructure, schedules, and processes.
Collaborate on roadmap for continuous improvement with respect to Backup and Recovery, Disaster Recovery, and Business Continuity.
Conduct post-incident root cause analysis and lessons learned.
Stay abreast of current and emerging IT trends to drive innovation and develop technology roadmaps.
Serve as a technical resource and subject matter expert on Linux, Windows, and Storage platforms to business stakeholders.
Manage budget and expenses for Linux, Windows, and Storage platforms.
Assist in managing and forecasting annual budgets.
Manage vendor relations associated with Linux, Windows, and Storage platforms.
Administer the procurement of hardware, software, and professional services and manage contract renewals.
Communicate effectively, both verbally and written, to IT Leadership and Business Stakeholder when system or application issues occur.
Collaborate with IT Network Operations team to manage datacenter operations, including vendor management, day-to-day operations, and the development and execution of datacenter best practices.
Qualifications:
Bachelor s degree in Information Technology, Computer Science, or related field.
Proven experience in leading, coaching, and mentoring high performing IT Infrastructure and Operations teams with specific responsibilities for Linux, Windows, and Storage platforms.
Excellent leadership and organizational skills.
Highly skilled in project management of cross-platform solutions.
Excellent written and verbal communication skills.
Strong problem-solving skills, with the ability to perform well under pressure.
Familiarity with Linux and Windows Operating Systems.
Familiarity with storage and backup appliances is preferred.
Solid understanding of network and security principles and best practices.
Work effectively with minimal supervision, relying on experience and good judgement to plan and accomplish assigned goals.
Excellent collaboration and interpersonal skills.
Ability to lead and work in a hybrid work environment (Onsite in Chicago HQ 2 days/week).
Rate of pay may be adjusted based on the qualifications and experience of the candidate.
USG employees enjoy a number of benefit options for themselves and their families.
These include two medical insurance options, as well as vision and dental coverage.
The cost of these optional programs varies based on coverage level - employees generally pay 25% of the monthly premium cost, USG pays the rest.
These coverage options are offered on the first day of employment with no waiting period.
Additionally, USG employees enjoy both a 401(k) Investment Plan with company match and a pension plan.
Beyond these main features, employees may also choose from a number of additional programs like life insurance, accident insurance, legal insurance, even pet insurance, just to name a few.
USG also offers Quarterly (hourly) / Annual (salary) bonus potential for all employees based on performance metrics tied to safety, quality, and productivity.
USG also provides employees with paid time off and paid holidays.
Since 1902, Chicago-based USG has been a leader in producing innovative, award-winning products and systems to build everything from major commercial developments and residential housing to home improvements.
USG's employees are committed to the highest levels of customer satisfaction and quality in everything we do.
Our steadfast commitment to the company's core business values innovation, quality, integrity, service, diversity, efficiency and safety have helped us become the company we are today.
EOE including disability/veteran.
Estimated Salary: $20 to $28 per hour based on qualifications.
For over 120 years, Chicago-based USG has developed award-winning wall, ceiling, flooring, sheathing, and roofing products that enable customers to build outstanding spaces where people live, work, and play.
With over 8,700 employees across North America and operations around the world, we are steadfastly committed to our core values:
safety, innovation, quality, integrity, service, diversity, and efficiency.
We re big enough that our professionals have the resources to make a difference, yet small enough that you re not just a number.
You ll work on key initiatives and build strong relationships across the company that will position USG for growth into the future.
USG offers work-life balance, specialist and general/managerial career paths, promotion from within, exceptional benefits, and incredible long-term career opportunities for the right professional.
Each year, we have hundreds of employees who celebrate milestone anniversaries with us.
Overview:
The IT Operations Manager is responsible for overseeing IT infrastructure and operations, ensuring the delivery of first-class support to the organization, and ensure the availability, stability, performance, and scalability of USG IT infrastructure supporting critical business applications.
This role involves strategic planning, project management, vendor and contract management, leadership and career development of Linux, Windows, Cloud, and Storage professionals, and maintaining the security and integrity of IT infrastructure and business applications.
The IT Operations Manager effectively collaborates with cross-functional teams to design, implement, and maintain on-premises and cloud solutions to meet USG business requirements.
Responsibilities:
Oversee the daily operations of Linux, Windows, Storage and Cloud platforms to ensure availability and reliability.
Manage IT infrastructure and operations projects to ensure they meet quality standards and are completed on time and within budget.
Lead a team of Linux, Windows, and Storage IT professionals providing project guidance and career development.
Develop and implement IT policies and procedures to improve efficiency and service delivery.
Ensure compliance with security standards and regulatory requirements.
Prepare for Disaster Recovery verifying that recovery plans are thoroughly documented, reviewed, and tested.
Manage Backup and Recovery infrastructure, schedules, and processes.
Collaborate on roadmap for continuous improvement with respect to Backup and Recovery, Disaster Recovery, and Business Continuity.
Conduct post-incident root cause analysis and lessons learned.
Stay abreast of current and emerging IT trends to drive innovation and develop technology roadmaps.
Serve as a technical resource and subject matter expert on Linux, Windows, and Storage platforms to business stakeholders.
Manage budget and expenses for Linux, Windows, and Storage platforms.
Assist in managing and forecasting annual budgets.
Manage vendor relations associated with Linux, Windows, and Storage platforms.
Administer the procurement of hardware, software, and professional services and manage contract renewals.
Communicate effectively, both verbally and written, to IT Leadership and Business Stakeholder when system or application issues occur.
Collaborate with IT Network Operations team to manage datacenter operations, including vendor management, day-to-day operations, and the development and execution of datacenter best practices.
Qualifications:
Bachelor s degree in Information Technology, Computer Science, or related field.
Proven experience in leading, coaching, and mentoring high performing IT Infrastructure and Operations teams with specific responsibilities for Linux, Windows, and Storage platforms.
Excellent leadership and organizational skills.
Highly skilled in project management of cross-platform solutions.
Excellent written and verbal communication skills.
Strong problem-solving skills, with the ability to perform well under pressure.
Familiarity with Linux and Windows Operating Systems.
Familiarity with storage and backup appliances is preferred.
Solid understanding of network and security principles and best practices.
Work effectively with minimal supervision, relying on experience and good judgement to plan and accomplish assigned goals.
Excellent collaboration and interpersonal skills.
Ability to lead and work in a hybrid work environment (Onsite in Chicago HQ 2 days/week).
Rate of pay may be adjusted based on the qualifications and experience of the candidate.
USG employees enjoy a number of benefit options for themselves and their families.
These include two medical insurance options, as well as vision and dental coverage.
The cost of these optional programs varies based on coverage level - employees generally pay 25% of the monthly premium cost, USG pays the rest.
These coverage options are offered on the first day of employment with no waiting period.
Additionally, USG employees enjoy both a 401(k) Investment Plan with company match and a pension plan.
Beyond these main features, employees may also choose from a number of additional programs like life insurance, accident insurance, legal insurance, even pet insurance, just to name a few.
USG also offers Quarterly (hourly) / Annual (salary) bonus potential for all employees based on performance metrics tied to safety, quality, and productivity.
USG also provides employees with paid time off and paid holidays.
Since 1902, Chicago-based USG has been a leader in producing innovative, award-winning products and systems to build everything from major commercial developments and residential housing to home improvements.
USG's employees are committed to the highest levels of customer satisfaction and quality in everything we do.
Our steadfast commitment to the company's core business values innovation, quality, integrity, service, diversity, efficiency and safety have helped us become the company we are today.
EOE including disability/veteran.
Estimated Salary: $20 to $28 per hour based on qualifications.
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