Director of Data Hosting (VENDOR)
Company Name:
TRU Staffing Partners Hot Jobs
The Director of Hosting will lead and manage the Data Hosting department, which is responsible for all administrative tasks completed within Relativity. In addition to having deep Relativity skills, a successful candidate must have strong experience in managing and leading teams (experience with distributed teams a plus). Finally, role will be client facing at times, and thus requires strong written and verbal communication skills.
Data Hosting Department & Team Management Tasks
Creates workflows, processes and QC protocols in support of all administrative functions of Relativity in collaboration with ESI and PM
Provides oversight, instruction and coaching for all Review Solutions team members including annual performance reviews
Works with internal departments to contribute to workflows related to new technology offerings which impact Relativity
Creates internal training/on-boarding Relativity-specific curriculum for RS and Project Management
Conducts weekly meetings with RS teams company-wide regarding new Relativity features, internal Client workflows, and changes in protocol
Conducts monthly meeting with kCura to discuss advanced features, new releases, feature requests, known defects/issues, etc.
Manages monthly extended-hours and weekend shift schedule
Conducts regular internal meetings with Client department leaders (IT, Data Processing, Project Management, Media Tracking and Finance) to discuss collaboration and areas for process improvement
Coordinates with Director of Relativity Infrastructure to maintain Best in Service status
Designates team leads for more advanced projects and advanced technologies
Client Training
Creates and updates client facing training sessions and scripts
Along with other team members, conducts client training sessions
PM & Sales Training
Coordinates internal announcements regarding new Relativity releases, features, functionality and workflows
Generates internal training curriculum for project managers and sales team
Documents all Relativity workflows, templates and processes in coordination with Project Management Directors
Relativity Critical Level Trouble-Shooting
Provides high-level support to Data Hosting and PM teams for complex client requests and/or issues.
Designs internal and external escalation plan for Relativity support requests
Coordinates with PM, IT and Infrastructure heads to streamline internal and external communication with respect to client issues in Relativity
General Requirements:
Relativity Certified Administrator required
5
years of experience of Relativity Admin work
3
years management experienceEstimated Salary: $20 to $28 per hour based on qualifications.
TRU Staffing Partners Hot Jobs
The Director of Hosting will lead and manage the Data Hosting department, which is responsible for all administrative tasks completed within Relativity. In addition to having deep Relativity skills, a successful candidate must have strong experience in managing and leading teams (experience with distributed teams a plus). Finally, role will be client facing at times, and thus requires strong written and verbal communication skills.
Data Hosting Department & Team Management Tasks
Creates workflows, processes and QC protocols in support of all administrative functions of Relativity in collaboration with ESI and PM
Provides oversight, instruction and coaching for all Review Solutions team members including annual performance reviews
Works with internal departments to contribute to workflows related to new technology offerings which impact Relativity
Creates internal training/on-boarding Relativity-specific curriculum for RS and Project Management
Conducts weekly meetings with RS teams company-wide regarding new Relativity features, internal Client workflows, and changes in protocol
Conducts monthly meeting with kCura to discuss advanced features, new releases, feature requests, known defects/issues, etc.
Manages monthly extended-hours and weekend shift schedule
Conducts regular internal meetings with Client department leaders (IT, Data Processing, Project Management, Media Tracking and Finance) to discuss collaboration and areas for process improvement
Coordinates with Director of Relativity Infrastructure to maintain Best in Service status
Designates team leads for more advanced projects and advanced technologies
Client Training
Creates and updates client facing training sessions and scripts
Along with other team members, conducts client training sessions
PM & Sales Training
Coordinates internal announcements regarding new Relativity releases, features, functionality and workflows
Generates internal training curriculum for project managers and sales team
Documents all Relativity workflows, templates and processes in coordination with Project Management Directors
Relativity Critical Level Trouble-Shooting
Provides high-level support to Data Hosting and PM teams for complex client requests and/or issues.
Designs internal and external escalation plan for Relativity support requests
Coordinates with PM, IT and Infrastructure heads to streamline internal and external communication with respect to client issues in Relativity
General Requirements:
Relativity Certified Administrator required
5
years of experience of Relativity Admin work
3
years management experienceEstimated Salary: $20 to $28 per hour based on qualifications.
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