Business Consultant-Business Banking Clients

Bank of America Merchant Services connects businesses and consumers by doing payments better. In an increasingly complex marketplace, we empower businesses to give consumers the right commerce experience. We consult with businesses to customize solutions that integrate selling channels, open new markets, solve problems using data, stay secure and, ultimately, accomplish more.


Banc of America Merchant Services, LLC is the result of a strategic alliance between Bank of America and First Data Corp. As an industry leader with a powerful commitment to the merchant business, Bank of America Merchant Services delivers a comprehensive suite of innovative payment solutions to merchants of all sizes. We are the number one U.S. payments processor today with over 13.5 billion credit card transactions processed annually, representing approximately 300,000 merchant based relationships. We have industry-leading products, world-class technology solutions, an expansive geographic footprint, and 2,100 full-time associates. We offer outstanding career opportunities and advancement and we promote a healthy work/life balance through special benefits and programs. Bank of America Merchant Services is an Equal Opportunity and Affirmative Action Employer of Females, Minorities, Veterans and Disabled.


The Business Consultant (BC) is responsible for revenue growth through complete ownership and accountability for both new and existing client relationships within an assigned portfolio. This position provides the ability to sell the full suite of Bank of America Merchant Services solutions to large corporations with revenues not exceeding $50M. This is accomplished by using a solution-based, consultative selling approach designed to help clients grow their businesses. Sales efforts will be driven by referrals obtained from a strong working relationship developed with our nationally branded bank partnership along with other referral sources, both large and small. Through needs assessment and application of consultative strategies, the BC will strengthen client and business partner relationships, ensuring clients are equipped with current industry vertical and related payment industry requirements, including security, compliance, loyalty, mobility and growth strategies.


 


Essential Functions



  • Maintain retention, margin and cross sale goals within the existing client portfolio by proactively evaluating client business needs against our ability to solution for those needs.

  • Establish new client relationships from within an assigned prospect list, growing an overall portfolio of relationships and associated revenue

  • Measure success by portfolio revenue growth, cross sales, and client satisfaction.

  • Serve as a resource lead, bringing all BAMS’ enterprise assets to the client facing relationship as needed or desired to bring positive outcomes to the client and BAMS alike.

  • Understand industry trends and effectively position BAMS products and services to drive cross sales opportunities.

  • Influence and guide decision making within the client organization.

  • Develop routines that enable effective alignment, communication and collaboration with extended enterprise partners including our BANA Treasury and Client teams and Technical/product partners.

  • Facilitate the resolution of escalations, contract extensions, financial dispute/issues and general business management.

  • Serve as a coach or team lead to the extended relationship team.


 


Preferred Skills



  • Bachelor’s Degree and at least 5-8 years experience in bankcard and related industry sales and consultation.

  • Consultative mindset, with the ability to develop client and business strategies to maximize growth and development.

  • Experience selling Merchant, Bankcard, Payment Processing or Financial Services.

  • Technologically savvy; comfortable with tablet and cloud-based solutions and able to apply technology to help grow small businesses

  • Passion for continuously learning about and leveraging new technology

  • Strong prospecting skills and ability to coach others on self-generating new business

  • Hunter mentality with drive to identify and follow-through on opportunities

  • Solution selling experience preferred

  • Ability to quickly establish and maintain productive relationships with senior executives in large corporations.

  • Highly motivated to succeed in a performance driven environment.

  • Strong detail-orientation and problem solving skills.

  • Strong customer service and client-centric focus.

  • Ability to work independently with minimal supervision toward the achievement of personal and team goals.

  • Strong communications, including oral and presentation skills.

  • Effective planning, time management and organizational skills.

  • Outstanding sales/portfolio management, business development and negotiation skills.

  • Ability to multitask and change direction in ever changing business development environment.

  • Ability to coach associates with less experience and/or knowledge.


 


Required Experience



  • Bachelor’s Degree.

  • 5+ years of sales/portfolio management experience, including C-level sales.


 


Tools



  • Proficient in Microsoft Excel, Word, PowerPoint, and Outlook. Ability to quickly learn various sales applications.


 


Physical Requirements



  • Works in varied environments involving sitting and standing. Ability to sit for prolonged periods of time, including as a driver or passenger in an automobile. Ability to utilize a tablet and telephone prolonged periods of time. Ability to visit and move around at client sites including the ability to maneuver in a variety of places. Ability to lift, carry, and otherwise transport work-related materials that may weigh up to 25 lbs. and that may occasionally weigh in excess of 25 lbs.


 


Travel



  • Travel is required to perform essential functions of the role.


 


 


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Bank of America Merchant Services ensures equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.


The employer will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the employer’s legal duty to furnish information.




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