Quality Assurance Specialist
Overview
Public Consulting Group, Inc. (PCG) provides management consulting and technology services to help public sector education, health, human services, and other government clients achieve their performance goals and better serve populations in need. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has more than 1,700 professionals in 48 offices around the US and in Montreal, UK and Poland. The firm draws on more than two decades of consulting to public sector clients in all 50 states and Canada to deliver best-practice solutions and measurable results to state and local public agencies, state-operated facilities, and private providers that do business with government agencies. PCG is committed to a diverse workforce which is a reflection of our clients and the people they serve. Our organizational culture attracts and rewards people who are results-oriented and interested in making an immediate impact on their community as well as their own career.
Responsibilities
Responsible for ensuring the school-based fee-for-service billing processes meet the established standards of quality including reliability, usability and performance.
Responsibilities:
Maintain quality assurance policies and procedures Implement quality assurance standards Evaluate adequacy and suggest improvements of quality assurance standards Assist in creation of sampling procedures and directions for recording and reporting quality data Monitor, support, and track completion of the annual risk mitigation reviews for 25 state projects Monitor, support, and track completion of the contracts, compliance agreements, billing procedures, and client management procedures to ensure successful onboarding of new clients Monitor, support, and track completion of the monthly claiming cycle Quality Checklists required of claimers and projects before claim submittal for projects Document internal audits and other quality assurance activities Investigate client complaints and non-conformance issues Report audit findings and implement appropriate corrective actions Monitor, support, and track completion of corrective and preventive actions Identify training needs and assist with training interventions to meet quality standards Support on-site audits conducted by external providers
Qualifications
Required Skills:
Strong computer skills including Microsoft Office required Excellent written and verbal communications skills and time management skills Ability to adapt to a changing environment and handle multiple priorities Ability to multi-task and prioritize work flow with strong organization skills Strong research and analytical skills Team player Ability to work well under pressure in a fast paced, high growth environment Knowledge of tools, concepts and methodologies of Quality Assurance
Required
Experience:
Bachelor's degree or equivalent experience preferred Certifications including Quality Auditor, Quality Engineer, Quality Improvement Associate, Six Sigma preferred Experience with Quality inspection, auditing, and testing preferred Experience with implementation of corrective action programs preferred Experience with Centers for Medicare and Medicaid Services (CMS) federal requirements for school-based services preferred Experience with HIPAA and FERPA regulations preferred Experience with QIO-like entities preferred
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Public Consulting Group, Inc. (PCG) provides management consulting and technology services to help public sector education, health, human services, and other government clients achieve their performance goals and better serve populations in need. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has more than 1,700 professionals in 48 offices around the US and in Montreal, UK and Poland. The firm draws on more than two decades of consulting to public sector clients in all 50 states and Canada to deliver best-practice solutions and measurable results to state and local public agencies, state-operated facilities, and private providers that do business with government agencies. PCG is committed to a diverse workforce which is a reflection of our clients and the people they serve. Our organizational culture attracts and rewards people who are results-oriented and interested in making an immediate impact on their community as well as their own career.
Responsibilities
Responsible for ensuring the school-based fee-for-service billing processes meet the established standards of quality including reliability, usability and performance.
Responsibilities:
Maintain quality assurance policies and procedures Implement quality assurance standards Evaluate adequacy and suggest improvements of quality assurance standards Assist in creation of sampling procedures and directions for recording and reporting quality data Monitor, support, and track completion of the annual risk mitigation reviews for 25 state projects Monitor, support, and track completion of the contracts, compliance agreements, billing procedures, and client management procedures to ensure successful onboarding of new clients Monitor, support, and track completion of the monthly claiming cycle Quality Checklists required of claimers and projects before claim submittal for projects Document internal audits and other quality assurance activities Investigate client complaints and non-conformance issues Report audit findings and implement appropriate corrective actions Monitor, support, and track completion of corrective and preventive actions Identify training needs and assist with training interventions to meet quality standards Support on-site audits conducted by external providers
Qualifications
Required Skills:
Strong computer skills including Microsoft Office required Excellent written and verbal communications skills and time management skills Ability to adapt to a changing environment and handle multiple priorities Ability to multi-task and prioritize work flow with strong organization skills Strong research and analytical skills Team player Ability to work well under pressure in a fast paced, high growth environment Knowledge of tools, concepts and methodologies of Quality Assurance
Required
Experience:
Bachelor's degree or equivalent experience preferred Certifications including Quality Auditor, Quality Engineer, Quality Improvement Associate, Six Sigma preferred Experience with Quality inspection, auditing, and testing preferred Experience with implementation of corrective action programs preferred Experience with Centers for Medicare and Medicaid Services (CMS) federal requirements for school-based services preferred Experience with HIPAA and FERPA regulations preferred Experience with QIO-like entities preferred
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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