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Sr. Event Services Manager

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriottis part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you re happy, our guests will be happy. It s as simple as that. Our hotels offer a work experience unlike any other, where you ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That s The JW Treatment .

JOB SUMMARY

Assists in leading the team in providing proper room set ups based on requirements and standards, personally assisting when needed. Directs and motivates team to provide high level of service. Assists in monitoring and controlling financial and administrative responsibilities including asset protection. Assist in developing and training team to complete work thoroughly, promptly and safely.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 3 years experience in the event management, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Assisting in Executing Event Services Operations and Maintaining Inventories

Attends pre-event meetings as needed to understand group needs.

Assists in establishing consistent standards for meeting room sets and VIP meeting room sets.

Conducts function room inspections prior to each function to ensure the room is set according to specifications.

Maintains cleanliness and sanitation standards in all event operation areas.

Acts as a liaison between Banquets, Event Planning, Event Technology teams and the group contact throughout the event.

Projects supply needs for the department (e. g., pads, pens, candy jars, bottled water/water pitchers).

Coordinates routine maintenance to ensure a quality meeting facility.

Solves problems and/or suggest alternatives to previous arrangements if necessary.

Attends and participates in all pertinent meetings.

Assists in leading shifts and actively participates in the servicing of events.

Ensures function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements.

Providing and Ensuring Exceptional Customer Service

Empowers associates to provide excellent customer service.

Understands the impact Event Services has on the overall success of an event and manages activities to maximize customer satisfaction.

Sets a positive example for guest relations.

Strives to improve service performance.

Makes presence known to customer at all times.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Conducting Human Resources Activities

Schedules associates to ensure shift coverage and meet business demands and productivity goals.

Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.

Conducts associate performance appraisals and provides feedback as needed.

Solicits associate feedback, utilizes an open door policy and reviews associate satisfaction results to identify and address associate problems or concerns.

Observes service behaviors of associates and provides feedback to individuals.

Communicates performance expectations in accordance with job descriptions for each position.

Ensures property policies are applied fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Brings issues to the attention of supervisor and/or Human Resources as necessary.

Ensures associates understand expectations and parameters.

Delegates tasks to ensure room sets are on time and meet Event Service Standards.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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