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Senior Network Engineer

Company Description Cloud5 Communications connects hotel guests and staff using fast, reliable, user-friendly data and voice communications. The unique combination ofhospitality expertise and a holistic technology platform is what sets us apart. And our obsession to deliver excellence at every step in the client relationship is what fuels our growth, allowing us to serve more than 4,000 hotels and touch over 1,000,000 users each day. As the pioneer of high speed internet for travel and hospitality clients, we're leading innovation in theareas of cloud-based PBX/VOIP as well as WAN/LAN management with the goal of delivering guests a "just like home" connectivity experience that boosts guest satisfaction and loyalty for our clients. Job Details The Senior Network Engineer is a knowledgeable, talented and industrious individual responsible for establishing and maintaining the performance of theCloud5 network environment and its support ofemployees and client-facing services. PRIMARY RESPONSIBILITIES INCLUDE, but are not limited to: o Participate in on-call support rotation o Possess a thorough understanding of theinteractions and dependencies of core Internet technologies (server operating systems, DNS, network security, IP routing, load balancing, SSL and IPSEC VPN, email routing, web servers, scripting, SD-WAN, etc.) o Deploy and update firewalls (Fortinet, Juniper, Cisco), support managed security appliances and manage VPN services for access to vital business applications o Design, configure and support complex route/switch environments, as well as wireless networking, that provide open or secured access as well as the ability to prioritize voice and video applications o Assist in the design, documentation and maintenance of multi-tenant network environments including IP address schemes, DNS, etc. o Configure and install automation platforms for network and telecommunication systems o Maintain multi-site network operations, software applications, and operating systems o Develop and execute roadmaps for improving monitoring and automation processes o Perform regular maintenance within private and public facilities o Manage assigned projects and programcomponents to deliver services in accordance totimelines and established business objectives o Answer inquiries from a variety of sources toprovide technical assistance and support o Supervise systems and network-related servers toensure the secure and reliable delivery of services toauthorized users o Manage support escalations and collaborate across domains to troubleshoot and resolve operational issues and restore services involving network hardware, hosted services, software applications, telephones and security systems o Provide mentorship and guidance to strengthen front-line (Tier 1/2/3) support staff REQUIRED EDUCATION AND EXPERIENCE: o 5-10 years of experience in a technical, analytical and interpersonal driven environment o Current CCNA and/or CCDA certification; additional certifications as required by management o Experience maintaining network security through proper development and enforcement of technology and processes standards o Ability to clearly communicate, via written and verbal methods, in a polite and professional manner to internal and external customers o Strong organizational skills and ability to multi-task in a small business environment o Must hold a valid driver's license with norestrictions and possess reliable transportation o Are self-directed and focused on continuous learning and research o Availability in response to needs of the customer for installation, maintenance, and equipment malfunctions o Retain familiarity with various network types including LAN, WAN, WLAN, SD-WAN and SAN o VPN, IPSec PREFERRED QUALIFICATIONS: (OPTIONAL) o Cisco Unified Communication Manager Configuration and infrastructure o Asterisk o FreeSWITCH o Experience in deploying and supporting architecture for VoIP-intensive applications, familiar with QoS and DSCP o Juniper JunOS o Windows Server 2003 & 2008; Exchange and/or SQL experience o Scripting and programming languages (PERL, Python, etc.) o DevOps experience o Experience with virtualization (VMWare) and associated components o Experience with cloud-based IaaS platforms such as Amazon Web Services (AWS) o Experience with multi-tenant datacenter network architecture and technologies BENEFITS AND PERKS: We are in the vibrant West Loop neighborhood with easy accessibility to mass transit as well as food/drink options Building access to rooftop deck for summer meetings, lunches, and company get togethers Multiple medical/dental/vision health benefit options offered 401(K) savings plan Competitive PTO Post DateMarch 8, 2019 Reference ID68-35-23
Salary Range: NA
Minimum Qualification
8 - 10 years

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