Legal Operations Manager
Company Summary
James Hardie Building Products Inc.
(James Hardie) is a building products industry leader and strives to stay ahead with constant innovation and movement.
Established over 125 years ago, we continue to grow our business with FY2020 annual revenue of US$2.
6B.
We are a fast-paced and performance-driven organization, looking for passionate people to continue driving us forward.
James Hardie has its corporate domicile in Dublin, Ireland, with corporate headquarters in Chicago.
Currently our sales and operations are in the USA, Canada, Australia, New Zealand, the Philippines and several European countries.
Our main R&D facilities are in southern California and Sydney Australia.
James Hardie is traded on both the Australian and New York stock exchanges.
Position Summary
As a member of the Legal & Compliance Department, the Legal Operations Manager will report to the Assistant General Counsel in Chicago, Illinois.
The Legal Operations Manager will drive the strategic planning and execution of key initiatives that increase efficiencies, productivity and operational excellence within James Hardie s Legal & Compliance (L&C) Department globally, through implementing and administering new processes and systems to optimize efficiency and reduce spend, promoting professional development, improving knowledge management capabilities and improving communications.
Position Responsibilities
Strategic Program
Develop the legal operations strategy for James Hardie (including annual goals, objectives, key results and other metrics), and work with General Counsel and senior L&C leadership to implement the L&C Department s strategic plan
Lead and serve as program manager for strategic operational initiatives critical to ensuring that the L&C Department can deliver the services necessary for the business
Periodically benchmark L&C Department operations, processes and practices against other legal departments, and identify opportunities for enhancement
Implement and manage the L&C Department s metrics, benchmarking and reporting
Build strong relationships within the L&C team, and other cross-functional stakeholders including Finance, IT and HR
Outside Counsel Management
In conjunction with L&C leadership, lead the planning, implementation and monitoring of initiatives to both optimize the efficiency of and reduce the spend on vendors (outside counsel and other third-party vendors), while ensuring quality in services including fee arrangement negotiations, onboarding and offboarding, payment processes, and governance of billing guidelines
Work collaboratively with the General Counsel and L&C leadership to manage the strategic selection of panel law firms and drive law firm performance management
Benchmark performance, rates and other engagement terms, and drive the use of alternative fee structures and billing arrangements
Technology and Process
Help develop and periodically benchmark L&C s technology roadmap, and manage the L&C Department s technology initiatives such as matter management, contract management, e-signature, and other internal resources
Liaise with the IT team on identifying, implementing, integrating, and optimizing applications and tools, and building internal tools and automation capabilities
Lead operational continuous improvement efforts based upon ongoing experience, process metrics and feedback from stakeholders including taking a lead role in the design, development and deployment of key processes, tools, guidelines and templates to improve the efficiency of the L&C Department
Drive the L&C Department s professional development, including the development and delivery of initiatives that promote collaboration and knowledge sharing (such as centralized / templated resources and processes)
Develop resources and tools for the business to self-serve on legal issues, as well as training resources for the L&C team to use with business partners
Finance
Monitor and advise on the L&C Department s budget planning, providing analytics and insights to budget owners within L&C
Partnering with the Finance team, monitor budget constraints and actual performance against budgets and forecasts, identify spending trends, potential cost savings, and efficiency opportunities
The position responsibilities outlined above are not all-encompassing.
Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
Position Requirements
5
years post-graduate experience, primarily in legal department, law firm or business management/strategic operations
Minimum of 2 years of legal department, law firm and/or related program/project management experience, working with senior legal executives (or similar senior executives) to ensure the effective and efficient operation of the legal department, and to execute a variety of process improvement, capability development, and technology projects
Strong project management and/or continuous improvement skills
Technological aptitude and ability to learn new technologies or systems
Strong relationship management skills and the ability to manage external service providers
A general understanding of change management practices and techniques
Competencies
Stress Tolerance:
Maintaining stable performance under pressure or opposition (such as time pressure, or job ambiguity); handling stress in a manner that is acceptable to others and to the organization
Decision Making:
Identifying and understanding issues; problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a
course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
Initiating Action:
Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive
Communication:
Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message; ability to maintain confidentiality
Gaining Commitment:
Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one s own behavior to accommodate tasks, situations and individuals involved
Relationships:
Being an effective contributor to the Chicago office, and also with the ability to develop and maintain effective relationships over large geographic and time differences
Continuous Learning:
Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application
Estimated Salary: $20 to $28 per hour based on qualifications.
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