Senior Account Manager at TransUnion in Chicago, IL
The Account Manager role is focused on supporting our Marketing Solutions customers. Working closely with our vertical sales and CVE teams, the Account Manager will be the main point person for a client once the deal is closed. They will be responsible for building, retaining and growing the relationship with TransUnion's Marketing Solutions products. The ideal candidate has worked in customer success or account management in the digital marketing or adtech industries. You are comfortable working cross group to deliver and execute on our customer's solutions working within digital platforms to deliver on our customer's needs. You are very detail-oriented, able to juggle several projects simultaneously. You are customer centric and over communicate to manage expectations. You work hard and take pride in helping the company and your team win. You are always looking to build repeatable processes and eliminate data errors, yet you are creative and adaptable in your approach.What You'll Bring:
5
years of experience in customer service, customer success or account management. Comfortable supporting digital data and/or digital advertising clients with a proven track record of retaining and growing client relationships. Superior analytical and critical thinking skills with the ability to manage multiple partnership relationships simultaneously. Strong organizational skills and attention to detail. Excellent written and oral communication skills, including communicating with external clients and partner teams. Comfortable with ambiguity. Experience working in startups is a plus. Bachelor's degree from an accredited college or university. Optional experience/nice to have:
Has worked within a sales environment with proven success of driving revenue and exceeding revenue targets. Experience managing clients on SaaS products Client vertical experience when relevant to the specific Account Manager position. Impact You'll Make:
Support market-facing teams with onboarding and integration activities. Communicate and evangelize TransUnion products internally and externally. Develop and implement best practices and procedures to achieve efficiency and collaboration with partners and clients. Be the voice of the customer with internal teams:
gather and prioritize customer product feedback and share with the relevant internal teams to ensure it's utilized. Assist onboarding team to document and gather product requirements in support of onboarding and integration of TransUnion solutions with partners and clients. Understand the competitive landscape so that you can collaborate with product marketing to create a differentiated positioning within a crowded space. Work with Product Operations and Client Services staff to manage timely and in-scope execution of deliverables. Be responsible for ensuring your clients are billed and that they pay TransUnion in a timely manner. Log activity and events through TransUnion's internal tools (such as SalesForce) accurately and on a regular basis. During the COVID-19 pandemic, TransUnion has several safety protocols in place to protect associates, customers, and visitors. You may be required to be fully vaccinated against COVID-19 as a condition of employment and/or to participate in certain work-related activities. Exemption is available to qualified candidates as a reasonable accommodation.
Salary Range:
$80K -- $100K
Minimum Qualification
Account ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
5
years of experience in customer service, customer success or account management. Comfortable supporting digital data and/or digital advertising clients with a proven track record of retaining and growing client relationships. Superior analytical and critical thinking skills with the ability to manage multiple partnership relationships simultaneously. Strong organizational skills and attention to detail. Excellent written and oral communication skills, including communicating with external clients and partner teams. Comfortable with ambiguity. Experience working in startups is a plus. Bachelor's degree from an accredited college or university. Optional experience/nice to have:
Has worked within a sales environment with proven success of driving revenue and exceeding revenue targets. Experience managing clients on SaaS products Client vertical experience when relevant to the specific Account Manager position. Impact You'll Make:
Support market-facing teams with onboarding and integration activities. Communicate and evangelize TransUnion products internally and externally. Develop and implement best practices and procedures to achieve efficiency and collaboration with partners and clients. Be the voice of the customer with internal teams:
gather and prioritize customer product feedback and share with the relevant internal teams to ensure it's utilized. Assist onboarding team to document and gather product requirements in support of onboarding and integration of TransUnion solutions with partners and clients. Understand the competitive landscape so that you can collaborate with product marketing to create a differentiated positioning within a crowded space. Work with Product Operations and Client Services staff to manage timely and in-scope execution of deliverables. Be responsible for ensuring your clients are billed and that they pay TransUnion in a timely manner. Log activity and events through TransUnion's internal tools (such as SalesForce) accurately and on a regular basis. During the COVID-19 pandemic, TransUnion has several safety protocols in place to protect associates, customers, and visitors. You may be required to be fully vaccinated against COVID-19 as a condition of employment and/or to participate in certain work-related activities. Exemption is available to qualified candidates as a reasonable accommodation.
Salary Range:
$80K -- $100K
Minimum Qualification
Account ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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